Senior Outside Operations Manager

Senior Outside Operations Manager – NRG Park Legends Global, the leader in privately managed public assembly facilities, has an immediate opening for a Senior Outside Operations Manager at NRG Park in Houston, Texas. NRG Park is a premier facility with four major venues: NRG Center, NRG Stadium, NRG Astrodome, and NRG Arena. Responsibilities Oversee all aspects of parking and exterior property operations including traffic control, event staffing and coordination, hiring, training, exterior set‑ups and change‑overs, ADA compliance, lot and fence maintenance and repairs. Conduct comprehensive research and data analysis to identify opportunities for revenue growth and operational efficiency. Develop and implement strategies to enhance revenue through process improvements, cost control, and innovative business solutions. Lead initiatives to minimize internal loss and prevent theft by strengthening operational controls and fostering accountability. Collaborate with Finance, Human Resources, and senior leadership to analyze performance metrics and develop data‑driven action plans. Evaluate workflows and recommend strategic improvements aligned with company objectives for sustainable growth. Prepare and present analytical reports and recommendations to executive leadership to support informed decision‑making. Commit to ongoing development by actively seeking feedback, participating in leadership training, and applying new management techniques to enhance effectiveness. Demonstrate a growth mindset through continuous learning, reflection, and improvement of leadership, communication, and decision‑making skills. Manage subordinate supervisors who oversee employees in various functions. Oversee the phased transition of first‑point‑of‑contact duties for event‑related traffic and route planning, exterior lot operations, and police staffing to other team members through training and knowledge transfer. Implement and train all employees on operating procedures, preventive maintenance schedules, emergency plans, and safety/risk‑management policies that conform to NRG Park standards. Work directly with Outside Police to ensure proper traffic control and staffing/scheduling plans. Review contracts for compliance with event and/or government specifications and NRG Park requirements. Inspect conversions, construction, and installation progress to ensure conformance to established specifications. Assist in the preparation of the annual operating budget and recommend an annual capital budget for long‑range repairs and improvements. Authorize the requisition of equipment and supplies within budget guidelines. Assist with oversight of special projects such as construction, remodeling, or expansion. Help plan and direct outside vendors/contractors to assure compliance with contracts and safety requirements. Act as a liaison between tenants and facility contractors as needed. Secure surveillance of parking gates, overseeing traffic flow, loss prevention, and ensuring optimal staffing at all times. Maintain all equipment and order equipment for supplemental event needs. Work directly with Event Management to ensure all event requests are handled effectively. Prepare and oversee financial reports and event settlements on behalf of the department. Attend all required meetings and operate company vehicles as needed. Supervisory Responsibilities Interview, hire, train, plan, assign, direct work, appraise performance, reward, discipline employees, and resolve complaints. Qualifications Understanding of operational procedures, facility capabilities, industry terminology, event‑related services, and technical requirements for the types of events anticipated at the facility. Ability to work from general instructions, specifications, blueprints, sketches, and preventive maintenance schedules. Follow all policies, procedures, risk management, safety precautions, rules, regulations, and emergency procedures established at the facility. Demonstrate reliable, productive, and expedient task completion with strict deadlines. Maintain effective relationships with clients, employees, exhibitors, patrons, and others encountered during employment. Organize and prioritize work from event overviews and task lists to meet deadlines. Work effectively under pressure and/or stringent schedules, producing accurate results. Operate heavy‑duty machinery such as forklifts, scissor lifts, and boom lifts. Work outdoors and be exposed to the elements; work extended/irregular hours including nights, weekends, and holidays as needed. Supervise managers and coordinators, training them in business practices. Education and/or Experience Bachelor’s degree from an accredited four‑year college or university. 3–5 years related experience and/or training in the public assembly industry in a supervisory type of position; or an equivalent combination of education and experience. Skills and Abilities Handle multiple projects and assignments. Follow oral and written instructions and communicate effectively. Work independently, exercising judgment and initiative. Work in a fast‑paced environment and remain flexible. Be familiar with payroll policies and procedures. Demonstrate the principles and techniques of supervision, training, budgeting, and other administrative duties. Interact with internal and external customers in a professional manner. Operate personal computer using Windows, Word, Excel, Outlook, ABI, Adobe Acrobat and Illustrator, and other parking systems software. Other Qualifications Be licensed to operate a motor vehicle in the United States. Physical Demands Regularly move around the facility, stand for long hours during events, talk and hear. May require work inside or outside the building as needed by events. May require lifting, climbing, carrying, bending, stooping, and kneeling. Legends Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. #J-18808-Ljbffr 3M HEALTHCARE