Resident Health Services Coordinator

Explore a career at EAH Housing.

Start or continue a career in real estate development and management with EAH Housing. We are looking for talented and skilled professionals as we expand our property portfolio throughout California and Hawai`i. As a mission-based nonprofit organization and industry leader for more than 50 years, we live up to our values, and work to create opportunities to empower people to live better lives. Join us and make a difference today.

What we offer

We offer a comprehensive benefits package that includes medical, dental, vision, disability and life insurance, as well as a 403(b) retirement plan with a 5% match. We also offer generous vacation accrual, holiday schedule, and work schedule flexibility.

We believe in work / life balance.
15 days of vacation per year (which increases based on years of service)
10 paid sick days per year
13 paid holiday per year
Flexible Start Times (REM Onsite Positions)

We take care of our employees.
Competitive Salaries
403b Retirement Plan with a match to every dollar you save for retirement, up to 5% of your pay
Employee Wellness Program
Comprehensive Medical Insurance Plans
Affordable Dental & Vision Insurance
Flexible Spending Account
EAP – Mental Health, Financial and Legal Services
$1,500 Employee Referral Program
EAH University, an in-house training program


This position is for a full-time Resident Health Services Coordinator position to work at San Clemente and Drakes Way, a 79-unit and 24-unit affordable family housing communities in Corte Madera and Larkspur, CA. Qualified Candidates will have a bachelor’s degree in social services, public health, or related field. 3 to 5 years’ experience in human services, community-based work, CHW roles, including at least two years’ experience with supportive housing or social services. Must have valid DL and DMV clearance. Salary range: $25.00 - $37.00 per hour; hiring range for new employees is generally $25.00 - $31.00 per hour, DOE. Please note an offer will take into consideration the experience of the final candidate and the current salary level of individuals working at EAH in a similar role.

COMPANY OVERVIEW


EAH Housing has been developing, managing and promoting affordable housing since 1968. We are one of the largest and most respected nonprofit housing development and management organizations in the western United States. With a staff of over 450, EAH develops multi-family housing, manages over 100 properties in California and Hawaii, and plays a leadership role in local, regional and national housing advocacy efforts.


At EAH, we put our core values into action on a daily basis. We recognize that training is a critical investment in the success of our employees and in the continued excellence of EAH. Please visit our website to learn more about our culture and read employee comments to learn more about what it would be like to work at EAH.


For immediate consideration please apply to requisition RESID004417 on our website at

POSITION OVERVIEW

Assists residents in achieving housing stability, improved health outcomes, and overall wellbeing. Engages residents with culturally responsive service navigation, health-related support, and community-building activities within EAH Housing communities. Connects residents to existing social services, examines needs for on-site services, and explores ways to bring programs to the property, serving as a bridge between residents, property management, service providers, Managed Care Plans (MCPs), and community-based organizations. This position is characterized by a high degree of initiative, accountability, and ability to work congenially with a wide variety of individuals within EAH and outside of the organization. Understands and demonstrates commitment to the Mission and Values of EAH Housing.

RESPONSIBILITIES

• Coordinates and provides non-clinical, health-related support, including health education and
  promotion, navigation of healthcare, behavioral health, and social service systems.
• Assists residents in understanding and accessing Medi-Cal benefits, primary and specialty
  care, behavioral health, and substance-use services.
• Supports identification and warm handoffs to CalAIM Community Supports or Enhanced Care
  Management (ECM) as applicable, coordinate with MCPs, CHW supervisors, and service
  partners as required.
• Supports residents in addressing social drivers of health, including food security,
  transportation, benefits access, and housing stability.
• Connects residents to food resources in their community. Increases resident access to food
  by facilitating distributions onsite as needed.
• Coordinates and oversees the delivery of other resident services and program activities to
  residents both on and off-site. Provides information, assistance, and resident services
  referrals and engages in follow-up. Performs needs assessments to determine what types of
  programs and services would benefit the residents. Obtains resident feedback on
  effectiveness and quality of programs and their delivery through an annual Resident
  Satisfaction Survey. Develops supportive relationships with residents and conducts regular
  outreach to encourage participation in resident programs.
• Provides and coordinates opportunities for residents to learn new skills, build community and
  promote self-sufficiency, including social, educational and StayWell activities (e.g.,
  celebrations, classes).
• Establish connections with service providers and maintain community resource directory in
  online database.
• Creates monthly newsletters and calendar of events and activities.
• Maintains collaborative relationships with property managers and REM staff. Participates in
  weekly meetings with the site team.
• Actively participates in company-wide special initiatives, such as scholarships and digital
  learning, as applicable.
• Assists with recruiting and coordinating volunteers and vendors as needed.
• Assists residents in building informal support networks with residents, family, and friends.
• Attends all Resident Council meetings and works with the Council and residents to encourage higher levels of participation and access to program activities.
• Promotes resident leadership, peer support, and community connection; supports culturally relevant programming and contributes to trauma-informed, equity-centered service delivery.
• Interfaces regularly with provider agencies, public agencies, and community volunteer groups to maximize effectiveness of program activities. Monitors participating agency involvement for quality and compliance with memorandums of understanding or other service agreements.
• Maintain accurate, timely documentation of resident engagement, service coordination activities, and budgets using approved systems and tools.
• Adheres to confidentiality, HIPPA, fair housing, and organizational policies.
• Attends department and company meetings, trainings.
• Actively participates in EAH’s Injury and Illness Prevention Plan.
• Regular and predictable attendance.
• Other duties as assigned.

QUALIFICATIONS

Bachelor’s degree in social services, public health, or related field. 3 to 5 years’ experience in human services, community-based work, CHW roles, including at least two years’ experience with supportive housing or social services. Lived experience or deep familiarity with the communities served.

OTHER REQUIREMENTS

• Must have valid driver’s license and DMV clearance.
• Must have access to reliable transportation. If using own vehicle, must maintain own auto insurance in accordance with EAH minimum requirements

DESIRABLE ADDITIONAL QUALIFICATIONS

• Community Health Worker (CHW) certification or willingness to obtain certification.
• Master’s degree in Social Work, Public Health, or related field.
• Familiar with local, state, and federal housing regulations.
• Familiarity with funding sources for housing and programs.
• Familiarity with Medi-Cal, CalAIM, MCPs, or county service systems.
• Ability to manage multiple priorities, including complex and time sensitive projects.
• Bilingual/multilingual, a plus.

CRIMINAL BACKGROUND CHECK REQUIREMENTS

EAH Housing conducts criminal background checks on all candidates who have received a conditional job offer. Once you have received such an offer, you will be required to submit and pass our criminal background requirements. EAH also verifies education and employment history. Any verified discrepancy (resume or online application) may delay your background check results and/or affect your eligibility to work at EAH. Please be advised that certain roles may also require fingerprinting due to legal requirements. If onsite housing is a requirement of the position, any household members over 18 years of age who will be living onsite with the candidate must also undergo a criminal background check and tenant screening. Satisfactory completion of background check and fingerprinting requirements is a requirement of employment with EAH.


DRUG TESTING

EAH Housing requires all candidates who have received a conditional job offer to submit to drug testing within 72 hours from acceptance of our job offer. EAH Housing does not test for marijuana/cannabis. Satisfactory completion of drug testing is a requirement of employment with EAH.

EAH Housing is an EEO employer. CA BRE #00853495 | HI RB - 16985

INDEAH

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.