Operations Agent (International and Domestic)

Operations Associate

The purpose of the Operations Associate is to assist the International and Domestic Managers in coordination and facilitation of all clients and station needs relative to shipment: setup, routing, cost capturing, data input, document creation and gathering of documents needed for governmental requirements as well as client billing. This person will assist in all matters in order to achieve all aspects of shipments processing needed to fulfill client's deadline, specialized requirements, and provide updates needed to meet or exceed client's request and expectations.

Essential Job Duties include but not limited to:

• Client Services
  • Courteous etiquette via phone or e-mail interaction in order to facilitate client service requests in a thorough and expeditious manner
  • Shipment coordination (setup of shipments and/or amendments to existing shipments based upon client directives including air, lcl, fcl, and break-bulk shipments
  • Quote requests- obtain competitive and unique price solutions able to satisfy clients requests relative to shipment particulars provided.
  • Manage all import and export documentation.
  • Tracking updates- Input milestone/tracking updates with Aerotrac, provide client updates as shipment progress is obtained throughout duration of shipment move.
  • General inquires and follow up-fulfillment of any specialized requests provided by client within expected time-frame communicated
  • Generate reports and client specific data requests directly to client upon request
  • Good relationships with shippers and working knowledge of shipper lanes and specific needs
• Operations Requirements-(Shipments/quotes)
  • Obtain ALL details necessary for shipment/quote in order to evaluate all factors to ensure client's request is satisfied
  • Examine all possible factors prior to shipment coordination and/or pricing to ensure most successful result
  • Input all essential information into Aerotrac computer system to allow all information needed for shipment coordination and billing are achieved
• Weigh all factors and prioritize action items in order to determine critical timing for action items for shipment coordination to ensure a successful transaction
• Must be able to negotiate with vendors as needed to gain "spot" or preferred contract pricing as needed and/or determined
• Diligently manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system milestones immediately upon verification
• Identify and rectify if a shipment has deviated from scheduled transit in a effort to correct shipment and achieve client expectation
• Verify accurate costs of shipment and input into Aerotrac.
• Closing of invoices ensuring revenue, cost accrual and approval are accurate at the file level and is completed within 72 business hours of POD

High school diploma required, preferred 2-3 years of experience, but not mandatory. Passing background/drug screening for TSA requirements. Strong verbal and written skills. Excellent organizational skills and attention to detail. Proficiency in MSWord, Excel, Outlook. Problem solving skills, must be able to handle pressure situations and multi task. Ability to work well in flexible, dynamic work environment. Proactive and self-starting team player.

Office environment with cubical / desks / office chairs / copy machines, fax machines. Access to warehouse and truck docks as needed with forklift present.