HVAC Service Technician

Join a Growing HVAC Team - Nichols Electric & Plumbing is Hiring an HVAC Service Technician!

Job Title: HVAC Service Technician
Company Name: Nichols Electric & Plumbing
Salary: $85,000 - $110,000 per year
Location: Rochester, NY

Job Overview

Nichols Electric & Plumbing is expanding our residential HVAC division and is seeking an experienced, customer-focused HVAC Service Technician to join our team in Rochester, NY. In this full-time role, you'll be responsible for diagnosing, servicing, maintaining, and repairing residential HVAC systems while delivering a top-tier customer experience. We're building our HVAC department with integrity, professionalism, and a focus on long-term growth opportunities for our technicians.

Who We Are

Nichols Electric & Plumbing has proudly served the Rochester community for nearly 40 years. We're a locally trusted, family-owned residential service company known for honesty, expert craftsmanship, and putting people first. With over 3,000 Google reviews and a 4.9-star rating, we've earned our reputation as one of the top home service companies in the area. As we grow, we remain committed to maintaining a strong, team-oriented culture where employees are supported and success is shared.

Key Responsibilities

• Diagnose and repair residential HVAC systems including furnaces, air conditioners, and heat pumps
• Perform seasonal maintenance inspections and tune-ups
• Troubleshoot electrical, mechanical, refrigerant, and airflow issues
• Install and service thermostats and HVAC control systems
• Provide clear, honest communication with homeowners about system conditions and repair needs
• Use company software to complete accurate job documentation
• Maintain a clean, organized, and well-stocked company vehicle
• Work closely with dispatchers, CSR team, and leadership to ensure seamless service delivery
• Represent the company professionally with every customer interaction

Qualifications

• Minimum 2 years of residential HVAC service experience (preferred)
• EPA Certification (required)
• Strong diagnostic and troubleshooting skills
• Proficiency with gas/electric furnaces, A/C systems, heat pumps, and thermostat systems
• Knowledge of electrical systems, refrigerants, and HVAC airflow principles
• Excellent communication and customer service skills
• Ability to work independently and as part of a collaborative team
• Valid driver's license with clean driving record
• Strong work ethic and commitment to high-quality workmanship

Benefits

• Competitive pay with performance-based bonuses
• Year-round work with consistent scheduling
• Company-provided vehicle and high-quality tools
• Health, dental, and vision insurance
• Retirement plans with company match
• Company Aflac plans
• Paid Time Off (PTO)
• Ongoing training and professional development
• Supportive leadership and team-based work culture

Schedule

• Full-time
• Monday to Friday
• Occasional overtime opportunities available

Work Location

• Based in Rochester, NY
• Servicing residential clients throughout the greater Rochester area

Equal Employment Opportunity

Nichols Electric & Plumbing is an equal opportunity employer. We value diversity and welcome applicants from all backgrounds to apply.

Ready to build your HVAC career with a company that truly values its technicians? Apply today and become part of a growing team that supports your success every step of the way!