Customer Service Representative

Customer Service Representative

We are seeking a motivated and customer-focused individual to join our team as an Customer Service Representative. In this role, you will be the first point of contact for customers, helping to answer questions, resolve issues, and ensure a positive experience with our company.

Recognized leader in automated volumetric filling systems for ready-meal and prepared food production. Since our founding, we've helped food producers around the world streamline their lines, reduce waste, and deliver consistent, high-quality products—tray after tray, day after day.

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:

• Medical/Vision/Dental/Rx plans
• Holiday Pay
• Teladoc (online care)
• Referral Bonus Incentive
• Weekly Pay
• 401k
• And More!

Customer Service Representative Details:

• Temp-to-Hire position
• $ 17.00 / hour
• Full Time work available
• First Shift (Monday through Friday from 09:00am to 05:00pm)

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner

• Listen actively to customer concerns and provide accurate, satisfactory answers

• Resolve product or service problems by clarifying the customer's complaint and determining the best solution

• Document customer interactions and transactions accurately including processing orders and Quote requests.

• Escalate complex issues to the appropriate departments when necessary

• Follow up with customers to ensure issues are resolved. Including providing customer statements and payment statuses.

• Maintain a positive, empathetic, and professional attitude at all times.

• Accurately document all customer interactions using internal systems

Customer Service Representative Qualifications:

• High school diploma or equivalent

• Prior customer service experience preferred but we provide full training

• Strong communication skills, both verbal and written

• Basic computer literacy (typing, navigating systems, using email) and the ability to learn new systems quickly

• Friendly, patient, and positive attitude

• Willingness to learn and grow professionally

• Ability to work well in a team environment

• Ability to multitask and stay organized in a fast-paced environment

• Applicant may be subject to a background check

*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.