RCM Market Performance, Director - Northeast US Territory

Overview

Who We Are

We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.

Our Story

We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care.

Our Impact Today

Today, we are a leading health system and services platform that continues to evolve in lockstep with community need. Tenet's operations include three businesses - our hospitals and physicians, USPI and Conifer Health Solutions. Our impact spreads far and deep with 65 hospitals and approximately 510 outpatient centers and additional sites of care. We are differentiated by our top notch medical specialists and service lines that are tailored within each community we serve. The work Conifer is doing will help provide the foundation for better health for clients across the country, through the delivery of healthcare-focused revenue cycle management and value-based care solutions. Together as an enterprise, we work to save lives and can accept nothing less than excellence from ourselves in service of our patients and their families, every day.

Job Summary

The RCM Market Performance Director will partner with operations and revenue cycle management (RCM) leadership for a designated market to develop and execute projects that improve and sustain RCM performance and Workplaces Act. This position will cover the Northeast United States; ideal candidate would live within the territory.

Responsibilities

• This role will interface with executive leadership spanning USPI’s ambulatory surgery center (ASC) and surgical hospital (SH) portfolio and be responsible for owning RCM performance for their designated market, proactively assessing and communicating performance against established target metrics, and implementing tangible action plans to drive timely performance improvement.
• This role is critical to the financial success of each designated USPI-managed ASC and SH facility; candidates will be expected to possess deep leadership experience in RCM, executive-level communication and relationship management skills and a proven track record of independently developing and executing successful performance improvement initiatives.
• This role will be required to work on multiple projects at a time and be agile in pivoting to new projects based on the directives of the VP, Client Performance and Chief Revenue Cycle Officer.

Qualifications

Required:

• Experience developing and implementing successful data-driven action plans spanning multiple facilities resulting in measurable RCM and financial performance improvement
• Deep experience performing data-driven root cause analysis for complex RCM performance issues, synthesizing findings, and presenting results to varying audiences to influence behaviors and drive improved RCM and financial performance improvement
• Demonstrated interpersonal, consultative, and relationship management skills used to develop partnerships with executive leaders, key stakeholders, and decision makers
• Must possess a comprehensive understanding of RCM principles, processes and performance drivers spanning front, middle and back-end functions, and a minimum of five (5) years of RCM leadership experience
• Bachelor’s degree

Preferred:

• Deep experience leading teams in an RCM performance improvement leadership capacity with proven, quantifiable results
• Demonstrated experience developing teams and processes to achieve top-level performance for respective RCM functions and performance objectives
• Demonstrated experience managing the complexities and nuances of matrix environments to drive alignment, accountability, and performance objectives
• Must possess a comprehensive understanding of RCM principles, processes and performance drivers spanning front, middle and back-end functions, and a minimum of ten (10) years of RCM leadership serving ASC and/or SH facilities
• Master’s degree
• Up to 25% travel. We will run a Motor Vehicle Registration check on the final candidate.

Compensation

• Pay: $108,784 - $173,680 annually. Compensation depends on location, qualifications, and experience.
• Position may be eligible for an Annual Incentive Plan bonus of 10%-25% depending on role level.
• Management level positions may be eligible for sign-on and relocation bonuses.

Benefits

The following benefits are available, subject to employment status:

• Medical, dental, vision, disability, life, AD&D, and business travel insurance
• Manager Time Off – 20 days per year
• Discretionary 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.
• For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

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Organization Description

Careers at Tenet

At Tenet Healthcare, the heart of what we do centers on caring with compassion, which ultimately creates a bond between our caregivers and patients. Everyone contributes to these moments, whether providing care directly or supporting those who do.

As an organization, we provide employees with resources, tools and support to serve our patients and customers in the best way possible. We also take care of one another, helping team members further develop their career pathways and maximize their potential.