Client Manager - Insights

Client Manager - Insights

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for a Client Manager to add to our Industry Insights team. Remote role based in the US. Candidates must be physically located within the US.

Job Description

As a Client Manager, you'll be part of a team of experienced industry insights experts with the main goal to delight clients; supporting them for informed business decisions through delivery of analysis and insights on industries, markets and consumers using NIQ data with NIQ tools, following NIQ standards. You'll also be responsible for strong execution of the Service Model as well as guiding and coaching more junior members.

Responsibilities:

• Work as a master of propriety NIQ tools and metrics and use these to help solve clients' business questions.
• Work closely with the Insights Teams and Account Development to transform customer experience.
• During briefing sessions, independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story.
• Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations.
• Prepare and present insights/recommendations as per Academy Silver graduate level; i.e. always using SCQA and AP efficiently.
• Drive customer satisfaction through analyses and delivery of relevant and impactful insights.
• Lead generation: Identify revenue leads in an independent way and take ownership in partnering with AD to convert these into revenue opportunities.
• Execute strongly based on the service model.
• Take the initiative to remove roadblocks when they arise.
• Lead by example, guide and coach junior members.
• Champion an initiative within the business unit and provide guidance to peers in that specific area, also accountable for delivering as per the KPI on this area.
• Lead Thought Leadership Projects.
• Client briefing: Ensure client briefing is received as per the briefing form with all areas filled. Ask questions to client to probe and understand the real issue. Guides and supports junior on the same.

#LI-remote

Qualifications

• 5+ years industry experience in the CPG industry and/or related sales, category management, market research.
• Prior experience with NIQ (or similar) solutions preferred in the analytics space, including POS/Panel Data.
• Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client i.e. RMS, Homescan, Omni, Spectra, etc.
• Proficiency in utilizing Discover and helping diminish/eliminate client concerns and roadblocks to drive usage.
• Ability to coach others in data analyses and working with NIQ tools.
• Curious person who likes building stories based on data to answer questions.
• Strong analytical mind and excellent numerical skills.
• Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides.
• Excellent command of both written and spoken English.
• Digital savvy and fast learner of concepts/tools/analyses.
• Masters's degree a plus.

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $83,700 - $92,400. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.

US Benefits

• Comprehensive healthcare plan (medical, Rx, dental and vision).
• Flexible spending accounts and Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)