Customer Service Coordinator

Benefits:

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Vision insurance

About the Role:

Appliance Marshall Repair is looking for a friendly and organized Customer Service Coordinator to be the welcoming voice and backbone of our growing team in Cary, IL. In this role, you'll connect customers with the repair solutions they need while keeping our technicians and operations running smoothly. If you love helping people and thrive in a fast-paced environment, this is the opportunity for you!

Responsibilities:

Answer inbound customer calls, emails, and inquiries regarding appliance repair services

Schedule and coordinate service appointments between customers and field technicians

Maintain accurate customer records and service histories in the scheduling system

Follow up with customers on appointment confirmations, status updates, and completed repairs

Process work orders, invoices, and basic billing transactions

Handle customer concerns and complaints with professionalism and a solutions-first mindset

Support dispatch operations by communicating technician availability and routing updates

Requirements:

1+ years of experience in customer service, dispatch, or administrative coordination

Strong verbal and written communication skills

Proficiency with scheduling software, CRM tools, or similar platforms

Ability to multitask and prioritize in a high-volume, fast-paced environment

Friendly, patient, and professional demeanor with a customer-first attitude

Basic computer skills including Microsoft Office or Google Workspace

Experience in home services, appliance repair, or trades industry is a plus

About Us:

Appliance Marshall Repair has been a trusted name in appliance repair services for the Cary, IL community, delivering reliable and efficient solutions for households that depend on us. Our customers keep coming back because of our honest pricing, skilled technicians, and commitment to getting the job done right the first time. Our team enjoys a supportive work culture where every role matters and great work is recognized.

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.