Field Service Engineer

Salary Range: $46,000.00-$78,000.00

Compensation for the role will depend on a number of factors, including a candidate's qualifications, education, skills, and experience as well as market demands. These factors impact the salary/wage offered. 

Benefits:

FlightSafety offers a competitive total rewards package, which includes vacation, sick leave, a 401k match, healthcare coverage and a broad range of other benefits.

About FlightSafety International

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position

Travel to customer locations to perform new product installations, upgrades, or maintenance to flight simulation equipment. Provide customers with operator and maintenance training. Provide level 2 technical assistance to customers while in-house.

Tasks and Responsibilities

• Travel to customer site for product installations, upgrades, or maintenance
• Review customer facility drawings prior to trip to ensure it meets our site requirements
• Coordinate equipment needs for unloading and moving equipment
• Maintain forklift certification
• Ability to read and interpret engineering drawings including electronic schematics, wiring diagrams, and assembly drawings
• Use electronic test equipment to verify input and output voltages on simulator systems
• Use diagnostics software to test, calibrate, debug, and repair/replace defective components
• Use mechanical tools to install hardware to factory specifications at the customer facility
• Ability to install or update software on computer systems
• General IT networking knowledge and ability to troubleshoot and replace computer hardware
• Visual system assembly and alignment
• Qualification prep – run autocert and create onsite QTG document as needed
• Complete accurate detailed trip report
• Provide feedback to engineering regarding discrepancies or failures that may require rework or an engineering change order.
• Provide customer feedback data to our quality group for review
• Conduct Acceptance Test Procedure (ATP) with customer personnel
• Document discrepancies (DRs) and report back to Project Management, Engineering, or Manufacturing
• Install hardware or software updates to fix DRs.
• Complete ATP certificate
• Provide Technical Training to customer personnel
• Maintenance Training
• Operator Training
• When in the office:
• Provide customers with troubleshooting and technical advice
• Assist with processing customer orders
• Maintain customer service files in database

Minimum Education

• Associate’s degree, technical school, or military equivalent in electronics technology or similar

Minimum Experience

• 1-5 years of relevant experience.

Knowledge, Skills, Abilities

• Understanding of electronic circuitry, ability to read electrical schematics and assembly drawings
• Use of electronic test equipment
• Use of common hand tools, power tools
• Ability to test, troubleshoot, and repair electronic or mechanical assemblies
• Computer hardware knowledge
• Forklift operation
• General office skills
• Aviation background a plus
• Excellent written and verbal communication skills with a service mindset

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Willingness to travel and be away from home for an extended period of time
• Indoor and outdoor environment
• Manufacturing and office environment
• Ability to lift 50 lbs.
• Stand for extended periods of time
• Work in/under assemblies to connect, wire, or repair
• Ability to work under pressure to meet critical project deadlines

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Any offer of employment is contingent upon successful completion of required compliance reviews, including verification that the candidate is not prohibited from employment under U.S. economic sanctions programs administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).

This position may require access to export-controlled technology or services subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employment consideration and any offer of employment are contingent upon the applicant’s ability to comply with these requirements, including qualifying as a “U.S. Person” under applicable regulations or otherwise eligible for export authorization within a timeframe consistent with business needs. A “U.S. Person” includes U.S. citizens, lawful permanent residents (holders of approved and unexpired green cards), and certain refugees or asylees with protected status under U.S. law.

This position may also require eligibility to obtain and maintain a U.S. Government security clearance for the duration of employment.

Cybersecurity Notice: All official recruiting communication from FlightSafety International will come from an @flightsafety.com email address. FlightSafety International will never ask for personal or financial information through social media or third-party email providers.