Veterinary Receptionist / Client Service Representative

Job Description

Job Description

Rowland Veterinary Services is seeking an outgoing Veterinary Assistant / Client Service Representative to serve as the welcoming face of our hospital.

This is a hands-on role built for someone who loves being in the thick of patient care and who truly enjoys client communication and education. The majority of your time will be spent working as a Veterinary Assistant — supporting exams, treatments, and procedures alongside our veterinary team — with one to two days per week dedicated to front desk responsibilities, including managing appointments and patient flow, handling multi-line phones, processing transactions, and supporting clients with information about our services for both small and large animal patients.

Rowland Veterinary Services is always growing, and we're looking to team members who want to grow with us!

As one team member shared: "Rowland Veterinary Services is an establishment that supports both professional and personal growth. Hard work and dedication are met with a leadership team and support staff who will guide and encourage you as you develop your career."

If you're someone who thrives on variety, enjoys connecting with clients, and wants to be truly cross-trained as an assistant, this could be the perfect fit.

Schedule and compensation:

• Compensation: $15 - 18 per hour, for each hour worked
• This is a full-time position, with a 4 x 10 schedule and availability needed Monday - Saturday.
• Typically working 1 Saturday each month from 8 am - 1 pm.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a veterinary assistant or veterinary reception role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Safe, gentle patient handling and restraint for dogs, cats, and large animal patients
  • Client communication and education, including treatment plan review and discharge instructions
  • Accurate medical record keeping and treatment documentation
  • Ability to manage a multi-line phone system while assisting in-person clients
  • Experience scheduling appointments and coordinating patient flow
  • Ability to accurately process payments and maintain financial records

Why choose Rowland Veterinary Services?

Rowland Veterinary Services is a 4-doctor mixed animal practice in New Tazewell , Tennessee, providing compassionate, community-focused care for both small and large animals. Our team offers a wide range of services, including general medicine, dentistry, and soft tissue surgery — plus some orthopedic and farm work.

We’re a close-knit, collaborative group that values teamwork, growth, and trust . Every staff member is encouraged to expand their skills and take ownership of their role. With n o on-call or emergency hours, scenic mountain views, and a strong focus on mentorship and development , Rowland Veterinary Services offers the perfect environment to build a rewarding career in veterinary medicine.

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*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.