Lead Patient Service Representative-Repro Medicine - 139550

Lead Patient Service Representative – Repro Medicine Filing Deadline: Fri 5/22/2026 UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

DESCRIPTION

Under the supervision of the Clinic Manager, the Patient Service Representative Lead primarily oversees and provides leadership and training for all front‑end duties such as reception, call center, referral and authorizations, and other advanced administrative duties such as templates, office purchases, coaching, etc. The Lead has oversight over junior counterparts, serves as a resource for primary care, OBGYN, and Express Clinic, initiates and participates in improvement efforts that directly impact the practice, and performs other related duties as assigned.

MINIMUM QUALIFICATIONS

Minimum of four (4) years previous related experience, including one (1) year supervisory experience in a large, complex healthcare setting. Knowledge of computer programs including Excel, PowerPoint, Graphs, and Word. Extensive knowledge of practices in an ambulatory setting. Administrative lead experience. Front‑office administration experience.

PREFERRED QUALIFICATIONS

Experience interpreting patient billing inquiries and collecting past‑due balances. Extensive knowledge of all types of insurances and eligibility; ability to navigate insurance plan websites. Experience as a liaison or advocate for patients experiencing a customer service issue. Experience coordinating a staffing schedule. Lean training or process improvement training. Exposure to advanced patient access and knowledge of building templates.

SPECIAL CONDITIONS

Must be able to work various hours and locations based on business needs. Able to flex work hours, including overtime, weekends, and holidays if required for business needs. Employment is subject to a criminal background check and pre‑employment physical.

PAY RANGE

Annual Full Pay Range: $66,169 – $82,309 (prorated if appointment percentage is Hourly Equivalent: $31.69 – $39.42.

EEO STATEMENT

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. #J-18808-Ljbffr University of California San Diego