Learning and Development Manager

The Steamship Authority is currently seeking to fill the position of Manager of Workforce Training & Development at the Steamship Authority's Falmouth administrative office location. This is a full-time, non-union position. Position Function: The Manager of Workforce Training & Development is responsible for leading organizational wide trainings & career pathways through coordinating, management & execution of workforce development programs. The Manager will proactively assess the needs of the organization & work closely with internal stakeholders. Duties & Responsibilities: Implement & oversee organization-wide training programs, including employee customer service, supervisory development, & any workforce & HR-related trainings. Collaborate with the management team to provide workforce development, planning & support. Facilitate various staff training courses held with internal & external parties. Oversee the implementation of customer facing training programs. Develop & launch career pathways & its curriculum for career tracks. Manage employee opinion & workforce-related surveys while assisting managers in implementing a results-oriented action plan. Develop staff & supervisory training for new hires & periodically though the year for all staff. Implement a train the trainer model with consultation from external vendors. Partner with community-based schools, colleges & training programs that serve community residents. Assist with employee recognition programs & events in collaboration with Human Resources Director, managers, & staff. Manage execution of all activities, projects, training & deadlines related to workforce development & employee recognition. Provide function direction to subordinates regarding SQMS disciplines. Other related duties as assigned. Requirements: A minimum of 5+ years of training experience. Excellent customer service & cultural sensitivity are a must. Must have strong interpersonal skills, effective communication, including written & oral. Advanced skills with Microsoft applications (Outlook, Word, Excel, PowerPoint, Teams) & other web-based applications. Ability to work with confidential information. Highly organized with ability to manage multiple projects at once. Fluency in Portuguese &/or Spanish highly desired. #J-18808-Ljbffr