Program Management Supervisor
VirtualVocations
Managing customer accounts and support activities, the full-time salaried Program Management Supervisor will serve as the primary contact for regional middle market customers, ensuring operational execution, resolving issues, and driving customer satisfaction remotely. Key responsibilities Oversees the administration of customer accounts, managing revenue retention and churn reduction efforts Conducts quarterly business reviews and tracks program metrics to identify service improvement opportunities Manages and develops team members, ensuring performance evaluations and career development plans are in place Required qualifications Minimum of a high school diploma; bachelor's degree preferred At least 5 years of related industry experience in account or project management MAPP candidate or a 'Ready Now' Supervisor Proficiency in MS Office; knowledge of MS Project is a plus Ability to travel approximately 10% of the time to client locations
Vacancy posted 9 days ago
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