Supervisor, Patient Engagement (Fully Remote)

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group delivering 24/7 virtual-first and in-home care for children with special health care needs. We enhance existing care teams with compassion, creativity, and an unwavering commitment to children with medical complexity. What You'll Do: Lead and guide a team of Patient Engagement Associates through the full member journey, from initial outreach to ongoing engagement. Conduct one-on-one meetings, manage timekeeping, and provide coaching to drive performance against enrollment and engagement metrics. Act as an escalation point for caregiver concerns and collaborate with clinical and operations teams to ensure a seamless experience. What You Bring: Bachelor's degree and 3-5+ years of leadership experience in call center, patient engagement, or healthcare operations. Proficiency in Talkdesk and Microsoft Office, strong critical thinking, and excellent communication skills. Ability to coach teams through change and use performance data to drive continuous improvement. What We Offer: Base salary range of $65,000 - $80,000 plus annual bonus, benefits, and equity purchase program. Competitive medical, dental, and vision insurance, 401(k) with 4% match, 20 days PTO, and paid new parent leave. Imagine Pediatrics Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. The company delivers 24/7 virtual-first and in-home medical, behavioral, and social care, guided by values like Children First and One Team. #J-18808-Ljbffr Imagine Pediatrics