Data Entry Clerk

Customer Data Entry Clerk

Step into a key support role with a respected biotechnology organization committed to accelerating scientific breakthroughs. As a Customer Data Entry Clerk, you'll help maintain high-quality customer records that keep operations running smoothly and ensure exceptional service across the research and clinical landscape.

Qualifications:

12 years of experience in data entry or order administration.

Experience with customer communication

Ability to navigate through CRM platforms

Experience working with large data sets

Job Description:

This Data Entry Clerk role focuses on high-volume order administration and customer support for a life sciencesfocused organization in San Diego. You will manage the full order lifecycle in a structured, process-driven environment, entering and tracking orders in a database or order management system while responding to customer inquiries via phone and email. This position offers the opportunity to join a large, collaborative cohort as part of a major system implementation and team expansion, contributing directly to efficient order fulfillment and strong customer satisfaction.

Responsibilities:

• Process a high volume of daily customer orders accurately into a database or order management system, ensuring all information is complete and correct.
• Manage the full order lifecycle from receipt through fulfillment, including verifying details, monitoring status, and ensuring timely completion.
• Identify order issues, discrepancies, and errors quickly and work to resolve them accurately to minimize impact on fulfillment and customer satisfaction.
• Handle customer inquiries professionally across multiple channels, including inbound phone calls and email, while maintaining a high level of service quality.
• Navigate customer frustration related to order issues, provide clear explanations, and work toward effective resolutions that maintain trust and satisfaction.
• Perform data entry in a structured, process-driven environment, following established procedures and adapting to a new system implementation.
• Maintain strict confidentiality of customer information and order data in all interactions and system activities.
• Collaborate closely with a large customer service team and onboard as part of a group of new hires to support increased order management demands.
• Follow standardized workflows and documentation requirements associated with the new order management system and related processes.
• Contribute to a fast-paced, high-volume environment by prioritizing tasks effectively and managing time efficiently across orders and customer communications.

Job Type & Location:

This is a Contract position based out of San Diego, CA.

Pay and Benefits:

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a hybrid position in San Diego, CA.

Application Deadline:

This position is anticipated to close on Jun 30, 2026.