Director of Operations

Director of Operations – Chick-fil-A Mesa RiverviewLocation: Mesa, AZPosition Type: Full-Time, HourlyCompensation: Competitive hourly pay + performance-based bonusesBenefits: Paid Time Off (PTO) | Earned Sick Leave | Leadership Development OpportunitiesPosition OverviewThe Director of Operations plays a critical leadership role in ensuring that every area of the restaurant operates with excellence. This individual will focus on leading and developing leaders, building sustainable systems and processes, and driving overall operational performance. This position is ideal for a results-driven, servant-hearted leader who is passionate about developing people, improving systems, and building a high-performing culture.Key ResponsibilitiesLeadership & DevelopmentLead, coach, and mentor department leaders and team members.Create a culture of accountability, growth, and excellence.Identify and develop future leaders within the organization.Model Chick-fil-A's values through servant leadership and teamwork.Systems & Process ManagementDevelop and refine operational systems to ensure consistency and efficiency.Analyze workflows and performance metrics to identify opportunities for improvement.Maintain high standards for food safety, cleanliness, and brand compliance.Implement sustainable systems that support long-term operational success.Operational ExcellenceOversee daily operations to ensure outstanding guest experiences.Partner with leaders to achieve key performance goals in service, quality, and speed.Lead problem-solving initiatives and continuous improvement efforts.Support and reinforce Chick-fil-A's brand reputation for excellence.Strategic & Financial StewardshipCollaborate with the Owner/Operator to develop and execute operational strategies.Manage labor, food cost, and productivity to achieve business objectives.Use data to drive decision-making and optimize performance.QualificationsProven leadership experience in restaurant or operations management (Chick-fil-A experience preferred).Strong ability to lead, train, and develop others.Excellent organizational, problem-solving, and communication skills.Demonstrated success in creating systems and improving operational performance.Committed to Chick-fil-A's values of excellence, integrity, and care.Compensation & BenefitsCompetitive Hourly Pay (based on experience)Performance-Based BonusesPaid Time Off (PTO)Earned Sick LeaveLeadership Training and Professional Development OpportunitiesScheduleFull-time availability requiredMust be flexible to work opening, mid, or closing shifts as neededWork scheduleDay shiftOvertimeWeekend availabilityOtherSupplemental payBonus payBenefitsPaid time offHealth insuranceDental insuranceVision insuranceEmployee discountPaid training