Key Account Manager

Job Description

Job Description

Nesco Resource is now hiring for a experienced Key Account Manager.

Work Environment & Schedule

• Thrive in a fast-paced, team-oriented office environment.
• In-office schedule: Monday–Friday, 8:30 AM–5:00 PM.
• Partner with cross-functional teams to drive business success.
• Utilize modern business software and office technology daily

Position Purpose:

The Account Manager supports the Business Development and Sales team by managing key customer relationships and guiding new projects from concept to launch. This role helps coordinate accounts, keep projects on schedule, and ensure new opportunities move smoothly from initial customer brief through production and commercialization.

The ideal candidate is organized, proactive, customer-focused, and skilled at working across teams to drive projects forward and deliver successful product launches.

As an Account Manager, you'll help bring new products to market while building strong customer relationships and keeping projects on track.

Key Responsibilities:

• Support Business Development and Sales by managing key customer accounts and new business opportunities.
• Lead new product launches from customer brief through production, shipment, and first reorder.
• Coordinate with cross-functional teams to ensure projects stay on schedule.
• Manage project timelines, milestones, and deliverables, including costing, samples, approvals, packaging, BOMs, purchase orders, and production.
• Build strong customer relationships through proactive communication, project updates, and problem-solving.
• Create and maintain accurate BOMs and purchase orders to support production readiness and on-time delivery.
• Identify and resolve project risks, delays, and roadblocks while driving accountability across teams.
• Lead or support customer meetings, project updates, and business reviews.

Success in this role requires strong organizational skills, attention to detail, excellent communication, and the ability to manage multiple projects in a fast-paced environment.

Knowledge, Skills & Abilities

We're looking for someone who can keep projects moving, build strong customer relationships, and collaborate across teams to deliver successful product launches.

The ideal candidate will have:

• Strong project management and organizational skills with the ability to manage multiple priorities.
• Excellent communication and relationship-building skills with both customers and cross-functional teams.
• A proactive approach to problem-solving, accountability, and driving projects to completion.
• Attention to detail and the ability to identify risks before they impact timelines.
• Experience coordinating new product launches, production readiness, and order execution.
• A customer-first mindset focused on delivering exceptional service and supporting business growth.