Service Advisor

Job Level: Experienced • Job Location: Cornerstone Ford/Chrysler - Elk River, MN 55330 • Position Type: Full Time • Education Level: Not Specified • Salary Range: $100,000.00 - $145,000.00 Base+Commission/year • Travel Percentage: None • Job Shift: Swing • Job Category: Automotive For over fifty years, Cornerstone Auto Group has experienced continuous growth and evolution through generations of family ownership. Being family owned has its rewards. We operate on a set of standards that you don't find at other dealerships. Our mission is to foster meaningful connections with both our customers and employees. We firmly believe in investing in the success of our team members. We are dedicated to supporting you on your journey toward personal and professional development through comprehensive initiatives aimed at unlocking your full potential and fostering your career advancement. This unwavering commitment to our employees has been recognized by our team members themselves, resulting in being honored as a Top Workplace in MN since 2018 and a Top Workplace USA since 2022. We are looking for someone to join us in the role of Service Advisor. Responsibilities Greet customers in a timely, friendly manner and obtain vehicle information. Answer incoming service calls regarding work in progress and customer concerns; return customer calls promptly when unavailable to answer. Maintain the highest degree of customer satisfaction standards and handle customer complaints with integrity. Notify technicians of incoming work. Explain the work performed and the repair order charges to the customer. Establish promised time, check on progress, and contact the customer regarding any changes in the estimate or promised time. Review service history; go over past, present and future factory-recommended maintenance requirements. Maintain a professional appearance. Education and Experience Customer service experience. Requirements Current, valid Driver's License with a driving record that meets insurance company standards. Willingness to submit and ability to pass a pre-employment background check and drug screen. Excellent communications skills, both verbal and written. Good working relations with customers by providing courteous, efficient and professional service. Earn and maintain ongoing industry and factory related training requirements. Detail-oriented, professional appearance and strong work ethic. Ability to work in a fast-paced work environment. Ability to work evenings and Saturdays. Benefits Paid Training and Development Paid Time Off (PTO) Flexible Schedule 40 Hour Workweek Career Path and Promotion Opportunities Free College Education through Strayer Online University Multiple health care options with corporate contribution Free health care option for employee Dental Insurance w/Corporate Match Free Basic Life Insurance valued at $15,000 HSA 401K w/Corporate Match Vision Insurance Accident and Critical Illness Short- and Long-Term Disability Supplemental Life Insurance Employee Assistance Program Wellness Program with Fitness Discounts Auto Sales, Service, Parts, and Accessories Discounts Additional Employee Discounts and Perks The company is an Equal Opportunity Employer, drug‑free workplace, and complies with ADA regulations as applicable. #J-18808-Ljbffr