Service Advisor (Cambridge)

Apex Cycle Sports is a growing powersports dealership operating out of a brand-new, state-of-the-art facility just off Holiday Inn Drive in the Hespeler area of Cambridge. We believe in ensuring our customers have a fun and easy service experience through the dedicated efforts of our team members while enjoying some of that fun while we do it. Our brands include Honda, Yamaha, Indian Motorcycles, KTM, Ducati, and Polaris, as well as aftermarket brands too numerous to list. The Service Advisor is the front-line position representing our Service Dept to our customers in all aspects: in person, on the phone, and via email. As such, employees who have been successful in this position are able to maintain a calm, authoritative presence while being sympathetic to customers’ situations and having the ability to make tough calls. Responsibilities Provide front-line customer service and sales for the Service Department Greeting customers on the phone or in the Dealership Providing repair recommendations Explaining the nature of repairs Advising customers how to look after their vehicles Scheduling appointments Ascertaining and ordering parts Selling labour Providing an extraordinary experience for all customers Qualifications M licensed, experienced rider preferred; ATV & snowmobile experience is also an asset CDK experience preferred An aptitude for customer relations/service Strong communication skills Ability to sell required maintenance Ability to work as the member of a team in a fast-paced workplace Salary The salary listed is a combination of a base hourly rate and commission. This can be easily exceeded with further parts sales and, depending on experience level, higher base hourly rates will be offered. Job Types: Permanent, Full-time. Pay: $45,728.00-$60,010.00 per year Benefits Casual dress Company events Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off RRSP match Store discount Vision care Education Secondary School (preferred) Licence/Certification M license (preferred) #J-18808-Ljbffr Apex Cycle Sports