COMPUTER SYSTEMS SPECIALIST

COMPUTER SYSTEMS SPECIALIST - 73004496

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

JOB SUMMARY: The employee in this highly responsible professional position is expected to demonstrate a high degree of initiative and must be able to work independently with minimal supervision. This Operations Analyst II position reports directly to the Enterprise Systems Support Process (ESSP), Operations Support Unit Senior Management Analyst Supervisor. If you enjoy working with computer systems, reviewing information and problem solving, this may be the position for you. Your duties would include:

• Monitoring system outputs and reporting anomalies
• Performing data updates and corrections in a production environment
• Compiling data from single or multiple resources and formatting reports
• Developing and revising work instructions and job aids

MINIMUM REQUIREMENTS: Currently employed with the Florida Department of Revenue. Two years of experience working for the Department of Revenue Child Support Program. Two years of experience using Microsoft Office Suite, with emphasis on using Microsoft Excel. Two years of experience communicating with customers for the purpose of resolving inquiries. Two years of experience collecting and analyzing data to identify and solve problems, develop alternative recommendations, and implement resolutions. Two years of experience in effective communication through a variety of methods (i.e. report writing, public speaking, presentations) to a diverse internal or external audience.

SUBSTITUTIONS: Relevant education may substitute for the required experience.

PREFERENCES: Operational knowledge of multiple CRM processes within the Child Support Program. Experience providing quality customer service.

SPECIAL NOTES: This position is not eligible for telework. An alternative screening criteria will be used to select candidates to interview. This ad may be used to fill multiple positions.

SALARY: $41,517.24 - $55,151.04 / annually BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

CONTACT INFORMATION: Kimberly Pate, View phone number on click.appcast.io, View email address on click.appcast.io.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER: In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants' responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here.

Location: TALLAHASSEE, FL, US, 32399