Desktop Support Technician

Revel Staffing

Desktop Support Technician

A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing, diagnosing, repairing, maintaining, and upgrading organizational technology while ensuring optimal workstation performance.

The Desktop Support Technician will troubleshoot technical issues in person, by phone, email, or work order, and provide timely end-user support across departments. The ideal candidate will have strong customer service skills, attention to detail, and excellent written, verbal, and interpersonal communication skills.

Responsibilities

Support and maintain desktop computers, laptops, software, hardware, and peripherals
Install, diagnose, repair, maintain, and upgrade computer systems and related equipment
Troubleshoot hardware, software, network, and user-access issues
Provide end-user assistance in person, by phone, email, or ticketing/work order system
Support Microsoft Windows, Office 365, and Electronic Medical Record systems
Assist with Cisco VOIP phone system support
Work with network cabling, jacks, printers, scanners, and other peripherals
Maintain inventory records and documentation for break/fix activity
Assist with training materials, user guides, and instructional documentation as needed
Collaborate with internal teams to resolve technical issues efficiently
Maintain confidentiality and follow healthcare privacy and security standards

Qualifications

Strong knowledge of PC and desktop hardware
Strong knowledge of Microsoft Windows, Office 365, and desktop software
Experience supporting Electronic Medical Record systems preferred
Hands-on hardware and software troubleshooting experience
Experience supporting computer equipment, peripherals, and network-connected devices
Strong analytical, research, and problem-solving skills
Excellent customer service and communication skills
High attention to detail and ability to document work accurately
Team-oriented with the ability to work in a collaborative healthcare environment
Some college-level coursework in computer science, information technology, or related field preferred
HIPAA training/certification required

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Vacancy posted 1 day ago

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