Call Taker

Telephone Triage Nurse

Job description:

Advanced Pediatrics is seeking an experienced Pediatric Telephone Triage Nurse to work in our growing pediatric practice, located in Vienna, VA. This is not a remote position. If you are a self motivated nurse and love working with children and their parents, then we would love to talk to you. We are looking for long term employees to become part of our work family. Minimum of 1 year pediatrics experience is required. Must be bright and motivated applicant who has experience working with children. Must be courteous, self-motivated and able to use critical thinking, in a fast paced environment. You must be proficient typing at least 30 WPM and able to learn our EHR system.

Responsibilities include: Monitors and responds to the nurse phone line. Talks directly to patients on the telephone/computer and schedules appointments accordingly or directs them to emergency rooms (ERs), urgent care centers or offers home care advice. Determines urgency of seeing the patient, based on brief assessment and on familiarity with a patient’s condition and history. Uses written/computerized clinical decision making including algorithms that closely imitate provider logic and thought patterns, as guide. Provides appropriate home health advice to patients and their parents if appointment is not recommended. Ensures accurate notes of all contacts, correspondence and treatments are documented in the patients’ record via EHR. Calls in prescription refills, initiates referrals and completes forms as needed for continuity of care. Consults with providers as needed. Acts, when designated, in “Ask a Nurse” capacity, handling routine information requests from patients, e.g., “Do I need a flu shot every year? When are you performing COVID testing?” Serve as a clinical resource and professional role model for other nursing staff. Prioritizes work tasks and services and completes tasks in a timely manner. Provides patient education regarding disease processes, therapies, feeding and healthful behaviors. Communicates appropriately and tactfully, with staff, consultants, patients, significant others, and the community. Reduce conflict and increase patient satisfaction whenever possible through timely response to calls and tasks. Participates in staff meetings, planning, in-service, and other meetings. Additional duties as needed including helping clinical floor staff if needed for fill in.

Job Requirements:

• Must have a RN or LPN License

• Must speak clearly and be able to comprehend/communicate using medical terminology

• Strong problem solving skills

• Strong computer/EHR skills

• Must be detail oriented and able to multi-task

• Exceptional customer service skills

• Professional attitude and appearance

• Must be able to work at a fast and accurate pace

• Must be able to work independently and with others as a team

• Onsite triage in Vienna Virginia

Advanced Pediatrics provides competitive compensation and benefits including employer sponsored health, dental, vision, life,401(k) and profit sharing. This is a great opportunity to work for a growing pediatric practice that has been in business since 2000.

Job Types: Full-time, including 1 evening and rotating Saturday

Advanced Pediatrics provides competitive compensation and benefits including:

• Employer sponsored health

• Employer sponsored dental

• Employer sponsored vision

• Life insurance

• 401(k) + Matching

• Paid Time Off

• Profit sharing

• Tuition Reimbursement

This is a great opportunity to work for a growing pediatric practice that has been in business since 2000. We look forward to hearing from you today!

Benefit Conditions:

• Waiting period may apply

• Only full-time employees eligible

This Job Is:

• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more

• A job for which all ages, including older job seekers, are encouraged to apply

Work Remotely

• NO

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous

• People-oriented -- enjoys interacting with people and working on group projects

• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

• Detail-oriented -- would rather focus on the details of work than the bigger picture

• Achievement-oriented -- enjoys taking on challenges, even if they might fail

• Autonomous/Independent -- enjoys working with little direction

• Innovative -- prefers working in unconventional ways or on tasks that require creativity

Job Types: Full-time, Part-time

Benefits:

• 401(k)

• Health insurance

• Life insurance

• Paid time off

• Profit sharing

• Tuition reimbursement

• Vision insurance

Ability to commute/relocate:

• Vienna, VA 22180: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical office: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)

• RN or LPN License (Preferred)

Work Location: In person