Medical Reception

Job Title Medical Reception Ambassador FLSA Status/Salary Part Time/Non‑Exempt Location Wendell, NC Overview We are seeking a Medical Reception Ambassador to be the forward‑facing first point of contact for clinic patients. The successful candidate will be friendly, efficient, and thorough regarding medical records and patient documentation. Good interpersonal communication, attention to detail, and experience with customer service are desired candidate assets. Benefits Time Off – Two full weeks of paid vacation time Health and Wellness – Complete reimbursement for health insurance and gym membership Bonus – Opportunity to earn up to $200 extra each month Dress – Scrubs Flexibility – Schedule that allows for multiple weekdays off Competitive Compensation Responsibilities Prepare the clinic for opening each day by inspecting the facility, opening all systems applications, registering patient appointments, and preparing new patient registration packets. Greet patients, provide initial paperwork, and obtain copies of insurance and identification cards. Register patients, update patient records, and verify insurance accurately and timely. Follow company procedures related to workers’ compensation and occupational medicine patients. Determine, collect, and process patient payments and address collection and billing issues. Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures. Answer phones, respond promptly to customer needs, provide excellent customer service, assist patients with follow‑up appointments, and fulfill medical documentation requests. Other duties and responsibilities as assigned. Education & Experience High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Positive customer service skills, including the ability to de‑escalate a heightened patient interaction. Desired Characteristics & Physical Demands Office environment – ability to utilize electronic medical records systems is required. Provide customer service in accordance with the clinic mission. Demonstrated ability to be courteous and respectful when interacting with patients and family members. Position will typically require sitting and keyboarding for extended periods of time. Occasional reaching and stooping for files. High attention to detail and ability to focus are necessary. Potential exposure to potentially infectious material and chemicals. Moderate noise level. Equal Opportunity Employer AFC Fuquay‑Varina is an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote diversity in our organization through hiring, retention, training, and workplace culture. #J-18808-Ljbffr American Family Care Wendell