Associate Director, Specialty Care Strategy & Operations

Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission. Spring Health is seeking an Associate Director, Business Operations & Strategy to join our Specialty Care team. This team is responsible for building and scaling new programs to support our highest-acuity members. Reporting to the Senior Director of Strategy & Operations, Specialty Care, this role acts as a senior strategic and operational leader, partnering closely with Clinical, Product, Analytics and Marketing to drive execution and growth. This is a full time position that is fully remote. Travel to our NYC headquarters may be required quarterly. What you’ll do: Master Specialty Care's P&L mechanics and financial drivers, identifying key levers to drive sustainable growth, revenue optimization, and gross margin expansion. Act as the primary financial and operational partner for department leadership, translating unit economics and margin drivers into actionable, high-impact strategies. Lead cross-functional alignment across Product, Clinical, Marketing and Operations to set strategic roadmaps, prioritize high-impact initiatives, and drive end-to-end execution. Directly manage specific clinical operations functions alongside core strategy and ops, ensuring seamless alignment and strong operational partnership with clinical leadership. Build AI natively into operational and clinical workflows to improve system efficiencies, elevate quality standards, and accelerate strategic scenario modeling. Build and own long-term capacity and workforce planning models to ensure clinical and operational teams are proactively resourced ahead of program growth. Define, track, and maintain key operational metrics across Specialty Care to drive organizational alignment, transparency, and accountability. Partner with clinical leaders to establish quality program frameworks, execution cadences, and operational standards. Directly manage, coach, and develop operations team members—creating clarity on priorities, removing obstacles, and supporting ongoing career growth. What success looks like: Specialty Care maintains clear visibility into core P&L levers, consistently driving sustainable revenue growth and margin expansion. Strong, highly collaborative cross-functional partnerships are established across Product, Clinical, Marketing and Operations, enabling flawless roadmap execution. Clinical operations functions and capacity models reliably ground operational planning, keeping teams proactively resourced ahead of scale. Native AI integrations within operational workflows deliver measurable improvements in team velocity, quality, and decision-making leverage. Key operational metrics across Specialty Care are clearly defined, consistently tracked, and relied upon by leadership to guide decision-making. Direct reports are highly engaged, clear on success criteria, and actively supported through clear feedback and development pathways. What you’ll bring: 8+ years of experience in business operations, strategy, or corporate consulting, including 3+ years in a scaling or high-growth startup environment. Mastery of P&L management, gross margin drivers, and unit economics, with a proven track record of translating financial mechanics into operational execution. Demonstrated experience directly managing or deeply partnering with clinical operations functions to build and scale care execution roadmaps. Proven track record of cross-functional leadership, bringing together Product, Clinical, Marketing and Operations to set priorities and drive accountability. Practical experience integrating AI and modern analytical tools natively into business workflows to improve speed, quality, and organizational leverage. Proven experience building workforce planning, staffing, or capacity models to support scaling operational teams. Strong analytical mindset with high comfort navigating raw data to uncover root causes and inform strategic tradeoffs. Demonstrated track record of people management—coaching team members, building trust, and setting clear performance expectations. High comfort navigating ambiguity, making decisions with imperfect information, and maintaining momentum under pressure. Clear, concise written and executive communication skills, with the ability to synthesize complex operational topics for diverse stakeholders. Benefits provided by Spring Health: Note : We have even more benefits than listed here and below, benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know. #J-18808-Ljbffr