Case Manager - Palmer Court

Job Description

Job Description

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities. 

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

Benefits
The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

JOB SUMMARY

The Permanent Supportive Housing Case Manager provides trauma-informed, family-driven case management services to unhoused families as they transition from homelessness into stable housing throughout Salt Lake County. This role works closely with each family to assess their unique goals, identify needs, and address barriers to self-sufficiency. The Case Manager connects families to vital community resources and partners with them to develop personalized plans that support long-term housing stability and overall well-being. This position requires a deep commitment to serving families with compassion, respect, and a strengths-based approach that empowers them to thrive in their new homes. 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

*This is an in-person position. 

Location
Palmer Court999 S Main St, Salt Lake City UT 84115 Reports to
Permanent Supportive Housing Services Manager Position Status
Full-Time (40hrs/week) Shift
Days, flexible shifts Pay Grade and Starting Rate
Grade 6/$18.90/hour FLSA Status
Non-Exempt

Essential Duties and Responsibilities  

1. Provide trauma-informed case management services to families, including outreach, ongoing assessments, goal setting, and creative problem-solving using a network of community resources. 
2. Meet with families in their homes, at emergency shelters, and in other community locations to assess needs and collaboratively establish goals. 
3. Assist families in identifying barriers to stability and connecting them with appropriate community resources and support services. 
4. Demonstrate a strong belief in the Housing Focused model and engage families in ongoing, supportive conversations about housing. 
5. Help families obtain income through employment, benefits, and other resources to support long-term stability. 
6. Assess children's needs and make appropriate community referrals, including liaising with schools to coordinate supportive services. 
7. Focus on housing and strength-based practices to meet the unique needs of each family. 
8. Collaborate daily with all departments to promote a supportive and effective team environment. 
9. Build and maintain relationships with community partners to identify housing options and additional resources for families. 
10. Attend weekly team meetings and actively contribute to case-conferencing discussions. 
11. Maintain accurate records, detailed case management notes, and required statistical data; participate in special projects as needed. 
12. Collaborate with community partners and agencies to support families experiencing mental and physical health needs. 
13. Use reliable transportation to travel to appointments and meetings. 
14. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.  
15. Participate in emergency drills and environmental safety activities, as required. 
16. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff. 
17. Maintain regular and reliable attendance as an essential function of this position.

*Other duties as assigned.  .  
*Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply. 

Promoting Best Practice

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.  
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.  
• Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission. 
• Maintain healthy boundaries using trauma-informed approaches in all interactions. 

*Must pass a pre-employment background check and drug screening.

Education and Experience 

• Experience working with diverse and/or vulnerable populations is preferred. 
• Lived, work, or volunteer experience in a related field OR a degree in a social services or human services field is required. 

Skills and Requirements 

1. Demonstrate a genuine commitment to the mission and vision of The Road Home. 
2. Work collaboratively as a team player with staff and community partners.  
3. Be dependable, reliable, and consistent with all responsibilities. 
4. Stay organized and motivated to complete tasks accurately and on time. 
5. Work independently as a self-starter, managing workload with minimal supervision. 
6. Communicate effectively and handle difficult situations with professionalism and compassion. 
7. Strong interpersonal skills and ability to work with diverse populations. 
8. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy. 
9. Use basic computer programs (email, spreadsheets, and more) and have basic computer skills. 
10. Ability to accept supervision, direction, and feedback with openness. 
11. Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication. 

Physical and Equipment Requirements 

• Ability to lift and move heavy items up to 25 pounds.  
• Ability to sit, stand, and move for at least an hour at a time or more.  
• Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed. 

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