Warranty Administrator

Warranty Administrator — Riverton AcuraLocation: Riverton Acura — Murray, UT Department: Service / Fixed Operations Schedule: Full-Time, Monday–Friday, Standard Business HoursAbout the RoleRiverton Acura is seeking an experienced Warranty Administrator to manage the submission, tracking, and reconciliation of all factory and extended warranty claims. This is a critical fixed operations role that requires precision, strong knowledge of manufacturer warranty guidelines, and the ability to work closely with technicians, service advisors, and factory representatives to ensure timely and accurate claim processing.ResponsibilitiesProcess, submit, and track all Acura (or Honda) factory warranty claims accurately and within manufacturer deadlinesReview repair orders for warranty compliance, proper documentation, and correct coding prior to submissionFollow up on rejected, debited, or pending claims and resubmit as neededMaintain organized records of all warranty transactions, parts returns, and chargebacksCommunicate with the factory (AHM) representatives regarding claim status, policy adjustments, and auditsPartner with the Service Manager and Fixed Operations Director to monitor warranty labor and parts recoveryAssist with internal warranty audits and ensure dealership compliance with manufacturer standardsMaintain up-to-date knowledge of Acura/Honda warranty policies, bulletins, and procedural changesRequirementsMinimum 2+ years of experience in warranty administration with Honda or Acura specificallyStrong understanding of factory warranty submission systems and manufacturer claim guidelinesHigh attention to detail and strong organizational/documentation skillsAbility to communicate effectively with service advisors, technicians, and factory representativesProficiency with dealership management systems (DMS) and standard office softwareAbility to work independently and meet strict claim submission deadlinesBenefits401(k) with employer matchDental insuranceVision insuranceChristmas Savings Plan with employer matchEmployee discounts on service labor, parts, and vehicle purchasesRiverton Acura is an equal opportunity employer.