Program Specialist I

JOB OVERVIEW The Program Specialist I is a hybrid role, supporting key client account through a mix of service coordination, operational tasks, and team collaboration. This role helps manage client expectations, tracks deliverables, and ensures smooth execution across projects. Success in the position relies on attention to detail, strong communication, and the ability to work effectively with various teams. KEY RESPONSIBILITIES – ESSENTIAL FUNCTIONS Client Relationship & Account Management Support communications between internal teams and assigned clients Assist with client onboarding, activation, contracts, and setup Coordinate resources to meet client-specific requirements and SLAs Assist in the preparation and generation of business reviews with performance metrics and recommendations Maintain client data using platforms like ePlan, Salesforce, and Fleetview OPERANDAL EXECUTION Ensure tasks meet client and company SLAs Investigate and resolve escalations; prevent future risks Coordinate timely responses with internal teams Follow up on open items and maintain documentation Participate in internal, vendor, and client meetings Analyze and generate customized client reports utilizing templates Oversee communications for cost control and policy adherence Manage vehicle lifecycle: ordering, transport, end-of-life processes Coordinate approvals for repairs and rentals in alignment within client guidelines Monitor inventory and manage logistics COMPETENCIES & SKILLS Collaborate to resolve client issues and enhance service delivery Assist with process improvements for efficiency and satisfaction Provide performance reporting to strategic accounts Support risk mitigation through structured processes Cross-train and support team continuity Assist with client-owned/leased vehicle inquiries and reporting Complete relevant training and contribute to team learning Provide coverage during absences or peak workloads Perform other duties as needed LEADERSHIP RESPONSIBILITIES While this is primarily an individual contributor role, opportunities exist for leading cross‑functional projects. Initiative in professional development and process innovation is encouraged. COMPETENCIES – SKILLS Strong written and verbal communication skills Basic proficiency in MS Office Willingness to learn and/or familiarity with CRM/client management tools Ability to juggle priorities in a dynamic environment Self‑driven and collaborative work style Relationship building, tech basic proficiency, and time management Adaptability, accountability, and solution‑focused approach EDUCATION AND EXPERIENCE Bachelor’s degree preferred; high school diploma required 1‑3+ years in customer service/account management/operations Fleet operations or leasing experience strongly preferred 1–2 years of office experience Beginner Excel and Salesforce proficiency Excellent written, verbal, and problem‑solving skills Ability to work in deadline‑driven environments Flexible to evolving client needs and processes CORE VALUES At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth. Integrity – Always act with integrity and honesty. One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference. Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking. Customer Success – Ensure that customer and driver success is at the heart of everything we do. CULTURAL ATTRIBUTES At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors: Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution. Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities. Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business. Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success. JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT Work Environment: Professional office setting in Alpharetta Position Type/Standard Schedule: This is a full‑time position, typically Monday thru Friday, with occasional evening/weekend work based on client needs Travel: Typically, travel is not expected for this job. Physical Demands: Physical activity includes sitting, standing, walking, and using office tools DISCLAIMER Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. OUR BENEFITS Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market‑leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family. PAY RANGE Pay Range: $40,500-$56,700 The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors, including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here. EEO STATEMENT Wheels is a Drug‑Free Workplace. All employment is contingent on successful completion of drug and background screening. Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. ABOUT WHEELS Wheels Is Committed to Making Our Organization One of the Best Places to Work As one of the largest fleet management companies in North America, Wheels features a portfolio of 900,000+ vehicles under management across the continent, a global alliance in 61 countries, and a client base that consists of some of the best-known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential. The culture at Wheels is the secret to our 80+ years of success. And the reason people choose to join — and stay with — our team. When you join the team, you’ll work with professionals who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, combined with the encouragement to continuously learn and grow. From day one, we invest in your long‑term development through annual performance goals and reviews, educational and wellness programs, awards and celebrations, and more. WHEELS CULTURE Ready to experience the Wheels culture for yourself? 10 years average employee tenure 10 times recognized as one of Chicago's Best and Brightest Companies to Work For 50+ health, wellness and engagement benefits 2,500+ online learning programs DIVERSITY Wheels deeply values the strength of diversity both in the communities we serve and our own employee base. This includes treating everyone as equal, respecting and valuing diversity, providing equal opportunity and fostering a safe space to work. COMMUNITY We are heavily involved in the communities where we operate. We offer opportunities for employees to make a positive impact through mentorship and tutoring elementary school students, participating in blood drives, donating to United Way and other charitable organizations in the greater Chicagoland and Toronto areas. SUSTAINABILITY Wheels is actively committed to becoming a cleaner fleet management company through recycling programs, public transportation support and more. SAFETY AND HEALTH We Are Dedicated to the Safety and Health of our Employees Our employees are critical to delivering on our commitment to client success, which is why we offer a variety of programs focused on the health and wellness of our people. WORK RELATIONSHIPS Wheels Fosters More Than Just Work Relationships We hire people who have a customer‑focused mindset and a strong collaborative nature. Because at Wheels, customer service and teamwork don't just happen in the office. It is during the informal moments when employee trust is strengthened and friendships are made. We value these moments, which is why we host departmental contests, summer gatherings, family events, holiday celebrations and more. At Wheels, your well‑being is our priority. As part of our commitment to your health and well‑being, we’re proud to offer access to the Advocate Health Care Wellness Portal—a personalized platform designed to help you take charge of your health journey. The 2026 Wellness Program is designed to support you in achieving your personal health goals. Best of all, it’s flexible and fits into your busy lifestyle. This program is designed to support your overall well‑being—physically, emotionally, and financially—by providing tools and incentives that encourage healthy living. #J-18808-Ljbffr