Service Advisor

Service Advisor Join the Rosen Hyundai Team!

Are you a people-focused professional who thrives in a fast-paced environment? Do you enjoy helping customers feel confident and cared for throughout their vehicle service experience? If so, Rosen Hyundai wants to meet you!

At Rosen Hyundai, we believe great service starts with great employees. We're proud to offer a healthy work-life balance, reasonable workloads, and a supportive team environment where your time, well-being, and career growth matter.

Competitive Benefits Package, Including:

• Competitive pay
• Medical, dental, and vision
• 401(k) retirement plan
• Group life insurance
• Flexible Spending Account
• Paid vacation
• Employee discounts
• A team culture that values you as a personnot just an employee

As a Service Advisor, you'll be the friendly, knowledgeable link between our customers and our service department. Your day will include:

• Greeting customers promptly with professionalism and enthusiasm
• Listening to customer concerns and documenting vehicle information
• Communicating vehicle symptoms clearly and accurately
• Recommending maintenance based on vehicle age, mileage, and history
• Preparing accurate labor and parts cost estimates
• Setting up appointments, follow-ups, and loaner vehicles (including insurance verification)
• Monitoring vehicle progress and keeping customers updated
• Ensuring final invoices match work performed
• Explaining completed work and charges in a clear, friendly way
• A track record of exceptional customer satisfaction
• Previous experience as a Service Advisor, Assistant Lane Manager, or Service Consultant
• High energy, positive attitude, and a customer-first mindset
• Strong communication and organizational skills
• Desire for a long-term career with a growing automotive group
• Integrity, professionalism, and eagerness to learn
• Basic computer skills and willingness to learn new software

Rosen Automotive Group is an equal opportunity employer, committed to providing a workplace free from discrimination and harassment based on any protected characteristic.

If you're ready to grow your career, deliver outstanding customer service, and join a company that respects your time and talent, apply today!

Rosen Automotive Group is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.