Food Runner/Expo

Food Runner / Expo

Scala Osteria

Scala Osteria is a dynamic, high-energy restaurant in downtown Napa focused on Southern Italian cuisine, seafood, and exceptional hospitality. We operate in a fast-paced, team-oriented environment that values communication, attention to detail, and consistent execution, all in support of delivering exceptional guest experiences.

About the Role

Scala Osteria is seeking a Food Runner / Expeditor who plays a key role in connecting the kitchen and dining room. This position helps ensure that every dish is presented accurately, communicated effectively, and delivered promptly to guests.

Depending on the needs of service, team members may work primarily as a Food Runner, primarily in the Expeditor position, or move between both roles. Success in this position requires strong communication, attention to detail, organization, and the ability to maintain urgency and accuracy during high-volume service.

Successful candidates take pride in teamwork, hospitality, and helping create a smooth and efficient guest experience from the kitchen pass to the dining room table.

What You'll Do

• Coordinate and communicate food orders between the kitchen and dining room
• Verify plate presentation, modifications, allergies, and table assignments before food leaves the kitchen
• Expedite food during service to support accuracy, timing, and service flow
• Deliver food promptly and professionally to guests
• Support proper pacing and coordination of multi-course dining experiences
• Communicate effectively with servers, bartenders, cooks, managers, and support staff
• Maintain organization and cleanliness of expo, service, and staging areas
• Assist with stocking, sidework, and service preparation tasks
• Help ensure quality, consistency, and guest satisfaction throughout service

What We're Looking For

• Commitment to punctuality, reliability, and accountability
• Ability to work effectively in a fast-paced environment
• Strong communication and teamwork skills
• Attention to detail and consistency in execution
• Ability to maintain professionalism during busy service periods
• Positive attitude and willingness to support the team wherever needed

Key Skills

• Communication
• Organization
• Teamwork
• Time Management
• Attention to Detail
• Multitasking
• Sense of Urgency
• Food Order Accuracy

Required Qualifications

• Minimum one (1) year of Food Runner, Expeditor, Server Assistant, or comparable front-of-house support experience in a full-service, upscale, high-volume restaurant environment
• Demonstrated ability to follow food safety, allergy, and dietary restriction procedures with a high degree of accuracy
• Strong attention to detail and commitment to food order accuracy
• Ability to multitask and prioritize competing responsibilities during busy service periods
• Ability to safely carry multiple plates and food items while maintaining presentation standards
• Ability to perform the essential functions of the position
• Commitment to workplace standards and expectations

Preferred Qualifications

• Experience expediting service in a high-volume restaurant
• Familiarity with restaurant POS systems and Kitchen Display Systems (KDS)
• Experience supporting upscale dining service, multi-course meal service, or tasting menu service
• Experience with tableside service techniques, French service, seafood presentations, or similar hospitality-focused service standards
• Familiarity with seafood-focused menus, Italian cuisine, or similar dining environments

Compensation

• Minimum wage plus tips

Schedule

• Full-Time
• Availability to work evenings, weekends including Sundays, holidays, and other peak business periods as required by the position

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to carry food, trays, and supplies, including up and down stairs
• Ability to safely carry multiple plates simultaneously
• Ability to lift and carry items up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Benefits

• Paid sick leave
• Employee dining discounts
• 401(k) eligibility in accordance with plan terms and eligibility requirements
• Additional benefits may be available for eligible full-time employees, including medical, dental, vision, voluntary benefits, and paid vacation, subject to plan terms, company policy, and eligibility requirements

Closing Statement

We take pride in maintaining a high standard of hospitality, professionalism, and guest experience. This is an opportunity to be part of a fast-paced, team-driven environment within one of Napa Valley's established restaurant operations.

If you are interested in joining our team, we encourage you to apply.

Posting Disclaimer

This posting is intended to provide a general overview of the position. Responsibilities, qualifications, and job requirements may vary based on business needs.