Call Center Representative

Provide friendly, professional, and empathetic service by phone, email, in person, and through written correspondence Answer questions regarding eligibility, benefits, claims, self-payments, and other plan-related matters Research participant questions and concerns to identify accurate answers and effective solutions Explain claim payments and help participants understand why a claim may have been denied Verify eligibility and benefits and coordinate eligibility updates with outside vendors Collaborate with internal departments, providers, vendors, and employers to resolve participant concerns Accurately document participant interactions and maintain clear, complete records Assist with enrollment forms, working spouse forms, disability claims, special fund claims, and other participant-related processes Qualifications Minimum of 1 year of customer service experience Minimum of 1 year of insurance carrier, or healthcare experience Typing speed of at least 40 words per minute High School Diploma required Excellent written and verbal communication skills Proficiency in Microsoft Office Strong dependability, including timely arrival and consistent attendance #J-18808-Ljbffr FTS, Inc.