Director of Strategic Growth

Job Description

Job Description

It's your career... give it wings!

Who we are and where we are going:

Ascent Aviation Services is one of the largest aviation maintenance, repair, overhaul, storage and reclamation operations in the world. Our strength comes from our talented and professional employees who excel through teamwork and enthusiasm. Ascent Aviation Services continues to grow and are continually looking for motivated and career-minded aviation professionals who will support our vision and goals.

The Director of Strategic Growth is responsible for driving revenue growth, strengthening customer relationships, and expanding market share across the company's most important airline, cargo, leasing, OEM, and asset management customers. This role serves as the executive commercial leader for assigned strategic accounts while identifying new opportunities across Heavy Maintenance, P2F conversions, Asset Reclamation, Landing Gear, and Technical Services.

DUTIES/RESPONSIBILITIES:  

• Serve as executive sponsor for designated strategic airline, cargo, leasing, and aviation accounts.
• Develop and execute annual and multi-year account growth plans.
• Build executive-level relationships with customer decision-makers.
• Lead quarterly business reviews and strategic planning meetings.
• Identify opportunities to expand services and contract scope.
• Increase customer share-of-wallet through strategic account planning.
• Lead commercial negotiations, contract renewals, and long-term maintenance agreements.
• Maintain customer satisfaction and retention.
• Partner with Operations, Planning, Finance, and Supply Chain teams.
• Support executive leadership during customer visits and industry conferences.

YOU WILL GET MORE THAN JUST COMPENSATION:

• 401K with Company Match
• Medical/Dental/Vision Insurance
• PTO - Eligible for 3 Weeks in your First Year, in Addition to 7 Paid Company Holidays
• Company-Provided Short-Term Disability, Long-Term Disability, and Life Insurance
• Development and Career Growth Opportunities

REQUIRED QUALIFICATIONS:

• Bachelor's degree in Business, Aviation Management, Marketing, Engineering, or a related field.
• Eight (8) or more years of experience in aviation MRO, aerospace, airline operations, or aviation services.
• Demonstrated success managing strategic customer relationships and driving revenue growth.
• Strong understanding of aircraft maintenance programs and commercial aviation operations.
• Experience negotiating commercial contracts and long-term service agreements.

PREFERRED QUALIFICATIONS:

• Experience working with global airlines, cargo operators, aircraft lessors, or aviation asset owners.
• Proven ability to develop strategic account growth plans and expand customer service portfolios.
• Experience working in a cross-functional, customer-focused aviation environment.

PHYSICAL REQUIREMENTS: 

• Ability to communicate effectively in person, by phone, and through virtual meeting platforms.

EQUIPMENT OPERATED: 

• Computer, telephone, and other standard office equipment.
• Microsoft Office Suite, CRM systems, and virtual collaboration platforms.

WORKING CONDITIONS: 

• Primarily office-based with frequent travel to customer locations, company facilities, industry conferences, and trade events.
• Occasional evening, weekend, or extended work hours may be required to meet customer and business needs.
• Frequent interaction with executive leadership, customers, and cross-functional teams in a fast-paced, customer-focused environment.

OTHER DUTIES: 

• Additional duties may be assigned at the discretion of department management.

KEY PERFORMANCE INDICATORS: 

• Annual revenue growth.
• EBITDA contribution.
• Customer retention rate.
• Contract renewal rate.
• Share-of-wallet growth.
• Strategic opportunity pipeline growth.

SMS REQUIREMENTS:

• Employees are responsible for performing their duties in accordance with company policies and government regulations. These rules are written in the interest of preserving the lives and the resources entrusted to each employee, and when the rules are violated, the risk of a mishap is usually increased.
• Employees shall participate in safety education programs and train to recognize hazards on the job and how to report them promptly. As a condition of employment, each member of Ascent Aviation agrees to report errors, incidents, and accidents honestly.
• An employee who observes an unsafe action or condition should bring it to the attention of supervisors and managers. Certain conditions may allow the employee to easily correct or condition a situation.

Ascent Aviation Services is dedicated to fostering an inclusive work environment. We provide equal employment opportunities and are committed to making reasonable accommodation for qualified individuals with disabilities to enable them to perform the essential functions of their job.

If you require any accommodation during the application or interview process, please let us know. EEO/AA/F/M/VET/DIS