Communications Specialist

Communications Specialist The communications specialist will know the capabilities and operation of the communications center at Great Plains Health. Communicates effectively and openly in operations activities. Demonstrates courtesy, diplomacy, and tact in interactions with internal and external customers. Follows the customer service guidelines established by the organization. Fosters trust in relationships with workforce members. Operates well in stressful situations. Operation of PBX telephone system, EMS radio system; voice, overhead, digital paging systems, and Mass Notification System. Consistently demonstrates effective cooperative behavior with other members of the health care team. Strictly abides by Confidentiality Guidelines and respects patient privacy. Effectively monitors and accurately follows procedures in response to special equipment alarms including blood bank, pharmacy and medical gas alarms. Effectively alerts special medical, security, and safety response teams such as the Code Blue, Code Pink, Trauma Team Activation, Disaster Plans, Security, Fire and Bomb plan. Maintains Physician on-call schedules. Creates, updates, documents and maintains physician contact preference information. Answers phone calls. Transfers phone calls. Communicates with every workforce member as necessary. Follows hospital rules, policies, and procedures as well as applicable laws and standards including those that are established for safe patient care and prompt reporting of patient safety issues and errors. #J-18808-Ljbffr