Call Center Representatives $17.50/hr

Job Opportunity Location: Hartford, CT 06106 Date Posted: 07/03/2026 Title: Call Center Representative Salary: $17.50 per hour Overview Precision Human Resource Solutions, Inc. is seeking a Call Center Customer Service Representative to work in a large transportation department. The assignment is working with Capitol Region Education Council (CREC) in Hartford, CT. Position Details Position starts immediately This is an in-person call center in Hartford, CT (not remote) Hours & Compensation Available shift: 12:30pm-7:30pm OR 5:30am-12:30pm Monday through Friday Mandatory overtime $17.50 per hour Requirements At least one year of experience in a call center Computer skills and proficiency in Microsoft Word, Excel, and Outlook Ability to work in a heavy call volume environment Demonstrated customer service excellence over the phone, in-person, and through email Ability to remain calm and effective in a fast‑paced environment Responsibilities Provide parents, schools, and transportation providers with transportation needs Process transportation change requests Process transportation complaints from parents and school Work as a liaison between parents, schools, and transportation providers Resolve issues to ensure safe and timely transportation Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, and database etc. Assist with Choice: process for K‑3 students whose parents fail to meet them at their assigned bus stop Assist the director and manager of transportation as needed Adherence to all school district, State, and Board of Education regulations, laws, and policies pertaining to duties, conduct, confidentiality, security, and ethics #J-18808-Ljbffr Precision HR Solutions, Inc.