Supply Chain Associate-1st Shift

Supply Chain Associate-1st Shift

Work Location: Duke Raleigh Hospital, 3400 Wake Forest Rd, Raleigh, NC 27609 Work Schedule: 8:00 am - 4:30 pm, Monday - Friday Bonus: This position offers a $2,500 commitment bonus!

Occupational Summary:

Perform duties in computerized order entry, distribution of all supplies, linen, equipment, shipping, and receiving of hospital merchandise. Maintain good inventory management processes, meet supply needs with prompt delivery, assure the accuracy of issues, and ensure the good working order and availability of equipment.

Work Performed:

Level 1 Responsibilities:

• Distribute and restock supplies and/or linen to end users in accordance with established policies and procedures.
• Use appropriate Supply Chain technologies (Pyxis and SAP) to document the movement of supplies.
• Perform cycle counts on a regular basis to ensure accuracy of stock levels in all areas.
• Check expiration dates on supplies on a regular basis and document and discard expired products.
• Accept and sign for deliveries from distributors as necessary.
• Inspect shipments, enter Goods Receipts into SAP, and file packing slips.
• Report identified shipment discrepancies to SC onsite management.
• Prepare and ship out Vendor Returns, ensuring rotation of stock in all areas.
• Move and stock supplies to appropriate shelving locations once receiving is complete.
• Transport shipments from the loading dock to the stockroom and deliver packages to appropriate purchasers.
• Deliver non-supply items when specified (e.g., medical gas, linen) in a timely manner.
• Participate and perform mid-year and year-end inventory counts.
• Ensure all STAT orders are completed according to the specified service level agreement.
• Demonstrate excellent customer service when interacting with end customers to address linen and/or supply questions.
• Ensure all Supply Chain work areas are clean and organized, including all other supply storage areas throughout the facility.
• Proactively provide recommendations on operational efficiency improvements to Supply Chain management.

Level 2 Responsibilities:

• Act as a mentor/preceptor to all Level 1 Supply Chain Associates and act as back-up Team Lead if necessary.
• Demonstrate excellent customer service in all areas when interacting with customers, including nursing floors and OR environments (physicians, surgery techs/nurses, Cath Lab techs/nurses, or other specialty area techs/nurses) to address supply-related questions as necessary.
• Deliver, manage, and coordinate supplies/other products to off-site clinics and/or facilities as needed.
• Manage inventory, assist in preparations, and perform annual inventory counts.
• Oversee consignment inventory and processes, and potentially oversee inventory management of procedural areas.
• Proactively collaborate with other Supply Chain stakeholders to adjust par levels and address slow-moving items based on supply usage.
• Troubleshoot supply shortage issues and articulate known impacts.
• Effectively use the ERP system to pull reports, find products, use handheld technologies for delivery and PAR replenishment, and run reports in SAP to close out daily transactions.
• Act as the Subject Matter Expert (SME) for the TIMS module, including receiving and documenting.
• Pull EPIC Reports and use them as a tool and/or pull reports from Pyxis and analyze data to provide appropriate recommendations.
• Participate in PERT, OR EDIT, and VAT discussions as assigned.
• Manage vendors by accessing and utilizing Vendormate as assigned.
• Work with customers to help reconcile invoices as needed.
• Complete all assigned tasks with minimal supervision from the Team Lead and Manager.

General Requirements (Levels 1 & 2):

• Demonstrate a general ability and willingness to perform additional job functions (within reason) necessary to ensure safe patient care practices as directed by Supply Chain management.
• Cross-train and perform, when needed, in other Supply Chain-related responsibilities.
• Work cooperatively and communicate well with others to achieve organizational and team goals.
• Respond to customers' needs in a professional manner and operate effectively in a computerized environment.

Knowledge, Skills, and Abilities:

Level 1 Characteristics:

• Ability to exert 20 to 50 pounds of force occasionally, 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects.
• Ability to meet exertional requirements to push/pull unloaded and loaded supply carts requiring up to 100 pounds of exertional force daily.
• Capacity for frequent reaching, lifting, stooping, and bending in daily duties.
• Ability to strive to improve processes to enhance services.
• Work cooperatively with others to achieve organizational and team goals.
• Ability to contribute to creating new ideas and problem-solving.
• Possess a sense of urgency and a proactive customer service philosophy.

Level 2 Characteristics:

• All Level 1 knowledge, skills, and abilities.
• Experience using an ERP system.
• Demonstrated competency in inventory management.

Minimum Qualifications:

• Education: High School Diploma or G.E.D. is required. Some college-level coursework is preferred, but not required.
• Experience Level 1: At least 1 year of work experience, including experience in one of the following areas: distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control, or another comparable service line. Strongly prefer experience in a fast-paced, customer service environment.
• Level 2: At least 2 years of work experience, to include experience in at least one of the following disciplines: distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control, or another comparable service line.
• Degrees, Licensures, Certifications: A Valid Driver's License may be required.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.