Financial Operations Director

Job Description

Job Description

Summary

The Financial Operations Director leads Caliber’s Accounts Receivable (AR) and Accounts Payable (AP) functions, owning the full cash cycle from customer invoicing and collections through vendor payments and disbursements. This role partners closely with the SVP Finance and cross-functional leaders to strengthen working capital, tighten operational controls, and build scalable AR/AP processes as Caliber grows as a standalone company.

Core Responsibilities

• Own end-to-end Accounts Receivable operations, including customer invoicing, cash application, collections, and aging management.
• Own end-to-end Accounts Payable operations, including vendor invoice processing, payment runs, expense reimbursements, and vendor relationship management.
• Establish and enforce AR/AP policies, procedures, and internal controls that support accurate, audit-ready financial operations.
• Partner with the SVP Finance on cash flow forecasting, working capital management, and DSO/DPO improvement targets.
• Lead, develop, and manage AR/AP staff, setting clear performance expectations and providing coaching.
• Feed accurate, timely AR/AP data into the month-end close, including subledger reconciliations, for the Accounting team.
• Serve as the escalation point for vendor and customer billing/payment disputes.
• Support internal and external audits with timely, accurate AR/AP documentation.
• Identify and implement process improvements and automation opportunities within the AR/AP function, including ERP system optimization.
• Deliver regular AR/AP dashboards and reporting (aging, DSO, DPO, cash position) to Finance and executive leadership.

• Success Metrics 
• Maintain a 90%+ on-time vendor payment rate.
• Keep billing/invoice error rate (credits, rebills, adjustments) under 1%.
• Reduce DSO by [target set with SVP Finance based on current baseline] within the first 12 months.
• Reduce past-due AR balances by [target set with SVP Finance based on current baseline] within the first 12 months.

Required Competencies 

• Strong working knowledge of financial operations controls and AR/AP best practices, with working familiarity of GAAP as it applies to receivables and payables.
• Proven ability to lead and develop a finance operations team.
• Hands-on ERP experience (e.g., NetSuite) with a track record of driving system and process improvements.
• Strong analytical skills with high attention to detail and accuracy.
• Effective vendor and customer relationship management and dispute-resolution skills.
• Clear, direct communicator who can translate AR/AP performance into actionable insight for leadership.

Education & Experience  

Required:

• Bachelor’s degree in accounting, finance, or related field; equivalent progressive accounting/finance experience will be considered in lieu of a degree. 
• 7+ years of progressive experience in financial operations or accounting, with direct ownership of AR and/or AP functions.
• 2+ years of experience directly supervising or managing AR/AP staff.

• Preferred:
• CPA or CMA credential.
• Experience with NetSuite or comparable ERP platforms.
• Prior finance experience in a multi-site, facilities services, landscaping/construction or adjacent industry.

Work Environment/Physical & Visual Demands

• This position works a consistent schedule Monday to Friday, typically within standard office hours; overtime may be necessary or required. 
• This position requires extensive contact with people, and local travel of less than 20% may be required. 
• Physical Demands: Speaking, Listening, Writing, Sitting, Keystroke, Crouching, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Finger movement, Grasping, Repetitive Motion, and Sedentary/ Light work, requiring lifting up to 10lbs. 
• Visual Demands: Visual acuity to perform activities such as viewing a computer terminal and reading. 
• Environmental Conditions: This position is subject to sufficient noise with an indoor environmental condition; protected from weather conditions, but not necessarily from temperature changes
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Equal Opportunity Employer

Caliber Service Management is an equal opportunity employer. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; nursing mother status; physical, mental, or sensory disability; sexual orientation; gender identity or expression; military or veteran status; or any other basis protected by federal, state, and/or local laws.