Fleet Support Manager

Job Description

Job Description

About United Road

United Road is the largest finished vehicle logistics company in North America. We move new and used vehicles for OEMs, dealerships, auctions, and fleet operators across the continent. We do it through company drivers, owner-operators, and thousands of third-party carriers in our Haully network.

Our pillars are simple: Expertise, Partnership, and being Ever-Present for our customers and carriers. This role lives the Partnership pillar every day.

Fleet Support Manager

The Fleet Maintenance Support Manager keeps United Road's fleet running safely, reliably, and cost-effectively. Reporting to the Vice President of Maintenance, this office-based position will lead and develop the Fleet Support team, manage emergency repair response, and oversee the nationwide vendor network. The ideal candidate blends people leadership, operations management, hands-on maintenance knowledge, and a professional driver's perspective, working closely with location maintenance teams, regional maintenance management, and vendors to reduce breakdown frequency and emergency repair spend.

Job Duties

• Direct emergency response and ensure staff follow proper emergency repair protocols
• Research and analyze vendor options and negotiate costs with vendors
• Build strategic repair network alliances nationwide to control emergency repair costs
• Assist the Vice President of Maintenance in creating department budgets
• Generate and analyze reports to manage and communicate department budget, performance metrics, and staffing needs
• Monitor company and location performance against KPI objectives and budgets, and develop plans with location and regional management to address shortfalls
• Other duties as assigned

Fleet Support Staff Management

• Oversee all aspects of Fleet Support Office operations to ensure quality customer service, efficiency, and effectiveness
• Ensure proper staffing and direct the duties and supervision of Fleet Support Office staff
• Manage all aspects of employee relations, including attendance management, performance management, and training and development
• Set clear expectations, schedules, and coverage plans so the team responds promptly to every repair request
• Coach and develop team members, conduct performance reviews, and build bench strength for future growth
• Establish and maintain standard operating procedures, call-handling standards, and quality checks for the team

Skills Required

• Strong leadership and people management skills
• Working knowledge of truck and trailer maintenance and repair
• Broad knowledge of DOT rules and regulations
• Strong math and analytical skills, including computing rates, ratios, and percentages
• Ability to solve problems, exercise good judgment, and think quickly under pressure
• Strong interpersonal, negotiation, and relationship management skills, with the ability to work effectively with peers to correct discrepancies and improve processes
• Effective verbal and written communication skills
• Highly organized and detail oriented, with the ability to set priorities and work with little supervision
• Ability to succeed in a fast-paced environment and work under pressure to meet deadlines with poise, tact, and diplomacy
• Proficiency in Microsoft Office and web-based fleet systems such as Trimble AMS, TMT, and OVISS

Qualifications

• Associate, vocational, or technical degree, or equivalent work experience; bachelor's degree preferred
• At least five (5) years of experience in fleet maintenance or heavy equipment repair
• At least three (3) years of operations management experience in the transportation industry, including dispatching emergency service
• Prior experience as a professional truck driver with a CDL preferred

Work Environment

• Office-based role in a fast-paced fleet support environment
• Occasional travel to terminals and vendor locations as needed

Location: Plymouth, MI (on-site)

United Road is proud to offer our full-time employees best-in-class benefits designed to support your health, well-being, and financial security. From comprehensive medical, dental, and vision coverage to generous retirement savings options and paid time off, we provide a benefits package that goes beyond the basics. We also offer unique perks like a zero-dollar-out-of-paycheck medical plan, telehealth, wellness discounts, and employee assistance resources, ensuring that our team is fully supported both at work and in life. These benefits reflect our commitment to attracting and retaining top talent while helping employees thrive every day.

Health & Wellness

• BCBS PPO Medical with Telehealth
• Delta Dental
• NVA Vision
• Company Paid Life and AD&D
• Supplemental Life
• Dependent Life
• Short-Term Disability
• Employee Assistance Program (EAP)
• New Vehicle Supplier Discounts

Financial Benefits

• 401(k) with Company Match

Work-Life Balance

• PTO Program (Vacation, Sick, Personal, Jury, Bereavement)
• 6 Paid Holidays

\nCompany Description

About United Road
United Road is the largest finished vehicle logistics company in North America. We move new and used vehicles for OEMs, dealerships, auctions, and fleet operators across the continent. We do it through company drivers, owner-operators, and thousands of third-party carriers in our Haully network.
Our pillars are simple: Expertise, Partnership, and being Ever-Present for our customers and carriers. This role lives the Partnership pillar every day.

Company Description

About United Road\r\nUnited Road is the largest finished vehicle logistics company in North America. We move new and used vehicles for OEMs, dealerships, auctions, and fleet operators across the continent. We do it through company drivers, owner-operators, and thousands of third-party carriers in our Haully network.\r\nOur pillars are simple: Expertise, Partnership, and being Ever-Present for our customers and carriers. This role lives the Partnership pillar every day.