Property Operations Coordinator

The Property Operations Coordinator is a hybrid role that balances administrative oversight with hands-on, field-based property operations. This position supports the Property Management team at Powder Haven (PHPM) by ensuring a seamless, luxury experience for homeowners, guests, and prospective members. The role requires a detail-oriented, highly organized, service-minded professional who can efficiently shift between desk-based work and on-site property tasks, as this position is equally split between field work and administrative responsibilities.Job Title: Property Operations CoordinatorDepartment: Powder HavenStatus: Full Time FlexReporting To: Senior ManagerAdministrative Responsibilities:Assist with homeowner communication, reservations, and service coordination.Support arrival and departure planning and coordinate property readiness.Coordinate and/or perform PHPM errands and deliveries, including groceries, mail, packages, homeowner items, and welcome baskets.Perform grocery pickup, delivery, and in-home stocking based on homeowner preferences.Conduct Prospect and Member welcome home tours, providing a personalized, luxury experience.Track and replenish welcome basket supplies.Manage emails, phone calls, and messages from homeowners, guests, and prospective members professionally and promptly.Maintain accurate homeowner inventory records, service histories, and operational data.Housekeeping ResponsibilitiesConduct pre-arrival inspections to ensure homes are clean, stocked, properly presented, and ready for guests and homeowners.Provide housekeeping inspection coverage and verify cleanliness and presentation standards.Assist in cleaning and corrective tasks as needed.Update the housekeeping board, documenting inspection results, follow-ups, and operational needs.Support the annual inventory process, ensuring all supplies, linens, and equipment are accounted for and in good condition.Track and replenish inventories of housekeeping supplies and homeowner amenities.Maintenance ResponsibilitiesDeliver parts, supplies, and equipment to team members and properties.Schedule and coordinate vendor appointments for maintenance work orders, confirming property access and keeping homeowners and the maintenance team informed.Input and track work orders, coordinating with Maintenance and following up on outstanding needs.Escort third-party vendors to properties, providing access and ensuring adherence to PHPM procedures.Inspect snow removal and report clearing status or concerns to the Maintenance Manager.Provide snow shoveling coverage during winter as needed.Expectations for All ResponsibilitiesComplete miscellaneous field tasks and assist with day-to-day operations as needed.Provide exceptional, anticipatory service while maintaining professionalism, discretion, and confidentiality.Communicate clearly and professionally with homeowners, guests, vendors, and team members.Coordinate with Housekeeping, Maintenance, and Home Services to support homeowner satisfaction.Maintain current knowledge of Mountain and Membership amenities to provide accurate information.Stay organized, prioritize effectively, and adapt to changing needs in a fast-paced environment.Use operational software, reservation systems, and internal tools, including learning and supporting training on new systems.Perform other duties as assigned by the Management Team.Maintain a positive attitude and strong work ethic.Requirements and/or Qualifications:2+ years of experience in customer service, property management, or luxury hospitality (experience in property management or hospitality is a plus but not required).Strong organizational skills with the ability to manage multiple priorities and tasks effectively.Excellent written and verbal communication skills.Proficiency with Microsoft Office 365, Outlook, Google Suite, and similar systems, with the ability to quickly learn new software.Valid driver’s license with a clean driving record and reliable transportation, able to navigate inclement weather.Ability to maintain composure in high-pressure situations and proactively solve problems.Comfortable working independently as well as part of a team.Must be 21 years or older.Physical Requirements- Must be able to perform physical activities such as, but not limited to:Physical ability to perform property inspections, assist with snow shoveling, carry packages, and complete other in-home or property tasks.Full range of body movementsReach, push, pull, lift, and carry objects that may be heavy (50+lbs)Prolonged periods of standing, walking, bending, and twistingWalk on even/uneven/slippery terrainClimb/descend stairs/laddersManual dexterity to operate manual tools and power equipment on a constant basisSafely handle hazardous materialsWorking Environment:Primarily working outdoors or in properties under managementFast-paced, team-oriented environment.Requires interaction with internal staff and management.Flexible hours based on operational needs.Company BackgroundPowder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.Together we are one team, not an \"us vs. them\" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams. #J-18808-Ljbffr Powder Mountain