E-Commerce Communications Manager, US

Responsibilities About the Team This role sits within our global e-commerce communications team and will work closely with the TikTok Shop business operations teams to seek out and build compelling media campaigns. You'll be critical to TikTok Shop's expansion, building powerful narratives that showcase the business impact we're creating for American brands and businesses, devising creative and strategic B2B and B2C campaigns. We're seeking an exceptional, high-energy communications professional to help drive external storytelling for TikTok Shop in our largest global market. As TikTok Shop enters an exciting new phase of growth in the US with bold plans for 2026, this role will be at the forefront of shaping and executing the PR + communications for TikTok Shop in the US. This is an exciting role for someone who thrives in fast‑paced environments, brings infectious energy to everything they do, and has the media savvy and relationships to create meaningful impact for TikTok Shop. Manage TikTok Shop communications efforts across the US market and serve as the primary comms point of contact for operations and business teams Craft bold, clear narratives that advance TikTok Shop's ambitious 2026 business goals—particularly stories that demonstrate our value to sellers, small businesses, and creators Drive compelling storytelling and secure high‑impact media coverage positioning TikTok Shop as the platform of choice for merchants and brands in our key verticals of beauty, fashion, food, home, lifestyle and personal care Build and leverage deep relationships with top‑tier national consumer, business, tech, trade, and retail media, proactively securing strategic coverage and managing the news agenda around TikTok Shop Act as a newshound—stay ahead of media trends, industry developments, and cultural moments to identify opportunities and advise leadership on risks and opportunities Train and coach executives and subject‑matter experts, preparing them for media interviews, industry conferences, and public appearances Manage news cycles and issues with composure, strategic thinking, and cross‑team collaboration Qualifications Minimum Qualifications BA/BS degree or equivalent experience required PR/Communications experience with consumer‑facing brands, with proven B2B communications expertise Deep expertise in the US media landscape with strong, established relationships across national consumer, business, tech, trade, and retail media Exceptional storytelling ability—translating business impact into compelling narratives that resonate with commercial decision makers, merchants, sellers, and industry audiences A natural relationship‑builder who can work effectively with stakeholders internally and command respect externally Proven ability to thrive under pressure, juggle multiple priorities, and execute with excellence in ambiguous, fast‑moving environments Self‑starter with drive, positive energy, and a team‑first mentality Preferred Qualifications Crisis and issues management experience—you keep your cool when the heat is on Strong understanding of e‑commerce, retail, or marketplace businesses with knowledge of US merchant and seller ecosystem Track record working in high‑growth, cross‑border technology companies Strong project management skills with ability to drive initiatives independently while collaborating across a matrixed organization Experience working with executives in large, dynamic organizations Passion for social media, creator economy, small business growth, and the future of commerce About TikTok TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok Accommodation TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at Job Information 【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $100,320 - $180,500 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; Exercising sound judgment. #J-18808-Ljbffr TikTok