Wellness Center Associate-Night and Weekends

POSITION SUMMARY

Under the general supervision of leadership, the Wellness Center Associate is responsible for ensuring a safe, welcoming, and supportive environment within the fitness center.This role monitors member activityprovides guidance on proper equipmentuse andupholdssafety and cleanliness standards.This positionplays a key role in fostering member engagement, supporting healthy lifestyles, and ensuring exceptional experience for all members and guests.

ESSENTIAL FUNCTIONS

• Monitor the fitness center floor by actively observing member activity and equipment use, intervening when necessary to correct unsafe behaviors or misuse, and reinforcing YMCA policies and etiquette - ensuring a safe, respectful, and inclusive environment for all members and guests.
• Provide high-quality member assistance by demonstrating proper equipment operation, answering questions, and offering basic exercise guidance - enhancing member confidence, safety, and satisfaction with their fitness experience.
• Maintain facility cleanliness and equipment functionality by routinely cleaning and sanitizing all fitness areas, organizing weights and accessories, and inspecting machines for proper operation - resulting in a clean, professional, and well-maintained environment that promotes member trust and health.
• Respond promptly to emergencies by following YMCA safety protocols, administering first aid or CPR if certified, and communicating effectively with leadership - ensuring timely and effective care for members and the prevention of further injury or risk.
• Foster positive member relationships by greeting members by name, initiating friendly conversations, and creating a welcoming atmosphere - building a sense of belonging and strengthening member retention.
• Support YMCA programs and initiatives by sharing information about upcoming classes, events, and wellness opportunities - increasing member engagement and participation in the Y community.

QUALIFICATIONS

• An enthusiastic and engaging personality with a willingness to learn is essential.
• Must be at least 18 years of age.
• Ability to demonstrate basic exercises and safe movement techniques.
• Must be able to perform CPR and/or other first responder duties as trained.

COMPETENCIES

Accountability:

Takes ownership of decisions, actions, and results. Followsthrough oncommitments and accepts responsibility. Completes assigned tasks on timeand accepts feedback without defensiveness. Adheres toestablishedpoliciesandprocedures.

Situational Awareness:

Recognizes and responds appropriately to member behaviors, safety risks, and environmental changes to maintain a secure and comfortable workout space.

Assertiveness:

Upholds facility rules and safety standards with confidence and respect to ensure a safe and orderly environment.

Adaptability:

Adjusts communication style, priorities, and approach to meet member needs and respond to dynamic fitness center conditions.

Communication:

Listens actively and conveys information clearly and respectfully to members and staff to ensure understanding and cooperation.

Time Management:

Balances multiple tasks such as cleaning, member interaction, and safety monitoring to ensure timely and efficient completion of duties.

Relationship Building:

Creates genuine, supportive relationships with participants and colleagues to foster belonging and connection to the YMCA community.

Conflict Resolution:

Addresses member concerns calmly and respectfully, seeking constructive solutions that uphold YMCA values and member satisfaction.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Must be able to stand and move on feet for up to 8 hours per shift.
• Lift or move up to80lbs. regularly.
• Mayrequire travel between YMCA centers or off-site locations.