Sr. Manager, Shelf Services Sales & Operations

Job Overview:
The Senior Manager, Shelf Services Sales & Operations is responsible for the operational performance of Shelf Services and Field execution, including operating efficiency, labor demand planning, workforce optimization, execution readiness, service quality, and continuous improvement. The role ensures customer and business commitments are supported by effective operating plans, appropriate resources, clear standards, and disciplined performance management.
In addition to its operational leadership responsibilities, the Senior Manager serves as a key partner to the Senior Director, Shelf Services, helping ensure broader Shelf Services and Field business strategies are translated into coordinated plans and executed as intended. The role supports prioritization, cross-functional alignment, governance, and follow-through across sales, customer commitments, financial performance, organizational readiness, and field execution.
Working through influence, the Senior Manager partners with Sales, Shelf Management, Finance, Human Resources, Operations, and field leadership to translate strategic direction into clear ownership, resource requirements, milestones, operating routines, and measurable outcomes. The role identifies execution risks, resolves cross-functional barriers, provides performance insights, and drives accountability so strategic priorities deliver the intended customer, operational, and financial results.

Job Responsibilities:
Core Responsibilities

• Support the Senior Director in prioritizing and advancing the broader Shelf Services and Field business agenda across strategy, sales, customer commitments, operations, financial performance, and organizational readiness.
• Translate priorities into integrated plans with clear ownership, resources, milestones, risks, and performance measures.
• Provide leadership insights and recommendations by synthesizing business performance, customer needs, operational risks, financial implications, and cross-functional tradeoffs.
• Lead governance and cross-functional operating rhythms that maintain visibility, accountability, and follow-through on priorities, decisions, and escalations.
• Partner with Sales and customer-facing leaders to assess opportunities, confirm service requirements, and develop executable approaches that support growth, retention, and service commitments.
• Coordinate planogram resets, new-store and remodel activity, merchandising projects, shelf maintenance, audits, and Field Sales priorities against approved scope, schedules, service levels, and quality standards.
• Ensure field readiness by aligning scope, sequencing, standards, labor, roles, communications, training, deployment, and escalation plans.
• Monitor customer commitments and service performance, leading recovery planning and escalation when outcomes are at risk.
• Lead labor demand planning and workforce deployment by converting customer volume, project scope, delivery patterns, and service requirements into forecasts, capacity plans, staffing models, and schedules.
• Optimize internal and external labor to balance coverage, capability, cost, productivity, compliance, and execution quality.
• Partner with Finance and business leaders on budgets, forecasts, performance reviews, and resource tradeoffs that improve profitable growth and operating leverage.
• Monitor sales support, labor, service, quality, customer, and financial measures; identify risks, reinforce accountability, and drive corrective action.
• Improve planning and delivery through standardized processes, automation, data quality, scalable tools, and resolution of process, technology, and capability gaps.

Performs other duties as assigned

Job Requirements:
Education/ Certifications:

• Bachelor’s degree in Business, Marketing, Supply Chain, or a related field, or equivalent experience.

Experience:

• Seven to ten years of progressive experience in retail field operations, merchandising services, field sales execution, workforce planning, business operations, or a related discipline.
• Demonstrated experience supporting a senior leader or leadership team in managing a broad business agenda, coordinating cross-functional priorities, preparing decision support, and driving accountability for commitments.
• Proven ability to lead through influence across leaders, managers, supervisors, cross-functional partners, and dispersed field teams in a complex, multi-site, service-driven environment.
• Program or project management experience encompassing strategy execution, governance, integrated planning, resource coordination, risk management, and delivery of measurable business outcomes.
• Experience with labor forecasting, capacity modeling, staffing, scheduling, labor utilization, productivity management, and resource deployment in a multi-site field environment.
• Experience connecting customer and commercial priorities to operational plans, financial implications, organizational readiness, and field execution.

Knowledge/Skills/ Abilities:

• Broad business acumen with the ability to connect strategy, sales, customer commitments, operations, labor, financial performance, and organizational capability.
• Strong knowledge of retail merchandising, shelf management, planogram execution, store-level selling activities, and multi-site field operations.
• Strong understanding of distribution center and transportation operations and how inbound flow, product availability, delivery schedules, route timing, and disruptions affect customers, labor demand, and field execution.
• Workforce planning capabilities, including demand forecasting, capacity modeling, scheduling, labor optimization, productivity measurement, and expense management.
• Strategic planning and program governance capabilities, including prioritization, milestone and dependency management, risk mitigation, and benefits realization.
• Financial and analytical acumen, with the ability to interpret sales, labor, productivity, service, quality, and expense data and convert insights into clear recommendations.
• Effective communication and sound judgment, with the ability to frame issues, evaluate tradeoffs, facilitate decisions, and communicate with leaders, customers, and field teams.
• Ability to lead through influence, navigate ambiguity and competing priorities, resolve escalations, and drive consistent follow-through across dispersed teams.
• Proficiency with Microsoft Office and workforce scheduling, timekeeping, reporting, project management, and business intelligence tools.

Work Environment:

• Remote Role: This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates