Program Administrator

Job Description

Job Description

Job Title: Program Operations

Location: (Elma, NY)

Duration: Contract - 6 months

Pay Range: $30/hr (W2)

Job Description

We are seeking a  Program Administrator to join our dynamic team. The ideal candidate will have strong experience in  ERP-driven order processing, invoicing, and logistics coordination and a proven ability to  ensure compliant, timely program execution and accurate financial transactions .

Work Arrangement

This role will be fully onsite for the first 90 days and will transition to a hybrid schedule thereafter.

Responsibilities:

• Enter and maintain contract and sales order data in ERP systems to fulfill program obligations on time and in compliance.
• Generate invoices and process credit requests and memos to support accurate financial remuneration.
• Process packers and resolve escalated shipping issues in partnership with shipping teams.
• Communicate with customers and respond to small business requests in a timely manner.
• Create and maintain official program records and contract briefs to support audits and incurred cost submissions.
• Review bailment agreements and apply a compliance matrix to ensure contract compliance.
• Coordinate with internal departments to drive order fulfillment and resolve issues.
• Manage Return Under Review and repair warranty processes to closure.
• Create and maintain dashboards and weekly reports to track status and performance.
• Apply basic contract and program operations knowledge to ensure proper documentation and compliance.

Required Skills & Qualifications:

• Proficiency with ERP and order management systems, such as MBS, CCRF, and SAP.
• Strong written and verbal communication skills with customer service focus.
• High attention to detail and accuracy in data entry and record maintenance.
• Solid business acumen with basic contract interpretation and compliance awareness.
• Ability to manage multiple priorities under tight deadlines and resolve issues within defined service levels.
• Analytical skills to generate reports and maintain dashboards.

Preferred Skills:

• Familiarity with space and defense industry logistics and documentation.
• Experience resolving shipping and fulfillment issues and coordinating cross-functionally.

Role Expectations

• Ensure accurate contract order entry and invoicing aligned to documentation standards.
• Respond to inquiries promptly, communicate order status proactively, and resolve shipping issues within 48 hours.
• Maintain current dashboards and weekly reports and safeguard confidential information.
• Support audits with thorough documentation and drive continuous process improvement.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.