Patient Service Representative II

GENERAL SUMMARY

The Medical Assistant II (MA II) supports the delivery of urological services, performs work as required and functions as an effective member of the interdisciplinary team. The Medical Assistant II is tasked to perform routine administrative and clinical tasks to keep the medical offices running smoothly. This position collaborates/work with staff within their practice or other professional disciplines within the affiliated medical groups as needed to achieve effective and efficient patient care delivery and the desired patient outcomes.

Requirements

ESSENTIAL JOB FUNCTION/COMPETENCIES

The responsibilities and duties described in this job description are intended to provide a general overview of the position. Duties may vary depending on the specific needs of the affiliate or location you are working at and/or state requirements. Responsibilities include but are not limited to:

• The MA II will perform various administrative and clinical duties under the direction of their assigned direct supervisor.
• The MA II will consistently confer with physicians, nursing, and other staff members to coordinate and schedule appointments of patients.
• Performs additional responsibilities within the office that encompasses at least 50% of their daily time.
• Greets and prepare patients.
• Measures and records vital signs.
• Records patient interview, history, and chief complaint.
• Provides patient education with regards to medications, management of diseases, home treatments and special diets.
• Prepares patients for examinations and performs routing screening tests.
• Assists physicians with exams.
• Preforms phlebotomy and collection of other lab specimens. Performs basic lab tests.
• After required training - may perform EKG’s.
• Assists with X-ray and physician therapy procedures.
• Prepares and administers medications with physician authorization.
• Change dressings, applies bandages, removes sutures and other first aid procedures.
• If BLS Certified, may perform CPR skills when necessary.
• Prepares accurate, legal, and ethical documentation at all times.
• Opens office in the morning and closes in the afternoon.
• Assist in maintaining patient logs for the following: Lab requests, CT scans and other treatment orders for the patients.
• Maintains prescription ledger when needed.
• Ensures the back office has good flow, keeps rooms full and assists with room turnover.
• Performs new patient thorough work-up (x-rays, vitals, new patient packet explanation).
• Adds medical history on all new patients and accurately updates all established patients’ history.
• Performs accurate and complete room set-up for physician.
• Ensures that all patients medication is updated before physician visit.
• Handles set-up for in office surgical procedures.
• Ensures appropriate consent form is completed correctly avoiding the use of too many medical abbreviations within the consent forms.
• Scribe as assigned per physician office flow.
• Prepares for seeing patients the following day, including patient confirmation for next day visit.
• Completes patient medical record requests when necessary.
• Assists in the orientation and training of new personnel.
• Assist with other administrative projects and tasks as needed.
• Ensures proper hand off of responsibilities once their task is completed.
• Meets established attendance criteria and starts work promptly. Punctual and dependable for assigned/confirmed shifts.
• Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
• Consistently demonstrates good use of time and resources.
• Ensures that all medical records are accurate and complete for all patients.
• Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
• Performs other position related duties as assigned.
• Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• Medical Assistant Certification or Registration preferred.
• BLS certification required.

KNOWLEDGE | SKILLS | ABILITIES

• Must demonstrate excellent organizational skills and the ability to perform well in stressful situations.
• Knowledge in healthcare systems operations such as EMR, Practice Management Solutions.
• Ability to work independently and manage multiple deadlines.
• Project Management.
• Vendor relations (for those MA’s that are required to order office and clinical supplies).
• Database management.
• Strong problem-solving skills
• Skill in using computer programs and applications including Microsoft Office.
• Excellent verbal and written communication skills.
• Delivers exceptional patient service throughout all interactions
• Excellent organizational skills and attention to detail.
• Complies with HIPAA regulations for patient confidentiality.

EDUCATION REQUIREMENTS

• High school diploma or equivalent required.
• Graduate of an accredited Medical Assistant program and/or possess equivalent relevant experience, as required by applicable state regulations.

EXPERIENCE REQUIREMENTS

• 6 months experience working within a physician’s office desired. Urology experience desired.

REQUIRED TRAVEL

• Minimal travel required

PHYSICAL DEMANDS

Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs. Seldom: up to 2%