Information Technology Systems Support Specialist Level I/II

bout US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.


Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!


Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.



Job Summary:
Tryfacta is seeking a Information Technology Systems Support Specialist Level I/II for our client in 3075 Prospect Park Drive, Suite 170, Rancho Cordova, CA 95670 . This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!



Job Diva ID:26-04926

Title/Role Information Technology Systems Support Specialist Level I/II
ddress 3075 Prospect Park Drive, Suite 170, Rancho Cordova, CA 95670

Summary
Seeking an individual to perform a wide range of advanced system support duties in a support
desk/applications/desktop/field environment. Candidate would provide effective support for enterprise,
client/server, desktop computer systems, network systems and business applications along with providing
information technology support. Current projects include assisting with imaging, set up, and deployment
for PC/Laptop, training customers on telework procedures and deploying VPN solutions, and assisting with
new building setup and staff moves.


Candidate should have the ability to:
• Operate, maintain, and perform repairs on information technology equipment and software.
• Perform complex duties related to troubleshooting, configuring, performing diagnostics and
ssignment specific desktop and network hardware and software issues and respond
ppropriately to customer service requests
• Operate, maintain, and perform repairs personal computers, laptops and peripherals
• Assist with imaging, set up, and deployment of PC/Laptops and support hardware moves
• Pay attention to detail and the ability to work with rapidly changing priorities
• Provide 2nd level help desk support
• Lift equipment that weighs up to 50 pounds
• Have a valid California Driver's License, Class C


Candidate should have the knowledge of:
• Windows 11 and Microsoft 365 application support
• Active Directory or other identity management system
• Imaging software and automated imaging processes using MECM/SCCM
• PC/Laptop deployments
• Teleworking and VPN solutions
• Principles and practices of customer service
• Principles and practices of troubleshooting computer system hardware and software problem
• Familiarity with WAN architecture and concepts of enterprise level applications at a high level Tryfacta is an Equal Opportunity/Affirmative Action Employer. ll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.