Assistant Manager, Alhambra & Special Orders

Assistant Manager, Alhambra and Special Orders

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

For this role, we are seeking a candidate who has 3+ years of experience in luxury marketing, merchandising, or retail. The ideal candidate will have a Bachelors degree and will have advanced technical skills including proficiency in Microsoft Excel (VLOOKUP, Pivot Tables) and a strong working knowledge of Power BI or similar data visualization tools. You will have strong organizational skills, and a "service-oriented" mindset for boutique support.

The Assistant Manager, Alhambra and Special Orders provides critical operational and analytical support to the Senior Manager of Alhambra & Marketing Performance. Designed for a highly analytical individual with excellent communication and stakeholder management skills, this role is responsible for supporting the Senior Manager in all day-to-day operations involved in nourishing the value of one of the Maison's icon collections – Alhambra. The ideal candidate will be comfortable with analysis and advanced systems, training and transmission, and supporting the operational needs for the special order service platform leveraged by the Retail network.

Key Projects & Responsibilities:

• Alhambra Responsibilities:
• 360 Launch Orchestration: Provide logistical and operational support for Alhambra novelty launches, including the preparation of internal training tools, allocation with supply partner, and post-launch quantitative and qualitative data collection.
• Alhambra Day-to-Day Operations: Manage the day-to-day operations for range and novelty creations. Support the Product Manager in managing boutique inquiries, rare material support with Retail, and Special Orders.
• Reporting & Performance Tracking: Generate and distribute weekly sales performance summaries for the Alhambra collection. Conduct ad-hoc studies on sales trends and client behavior to support monthly animation plans.
• HQ Liaison & Market Intelligence:
• Support Sr. Manager to prepare presentations and reports with product novelty and range trend performance insights for monthly HQ calls. Partner on Alhambra insights for boutique level dashboards that connect qualitative feedback with data driven trends.
• Special Orders & Systems Transition:
• Oversee special order operations and serve as the lead for training and systems transition from Varuna to PEGA.
• Rare Materials Management: Liase closely with the Supply Chain team on the allocation and monitoring of Alhambra rare materials, ensuring transparent communication with HQ counterparts and regional leadership.

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

The recruitment process:

Please submit an application online. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer:

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Salary Range: $ 80,000 - $90,000 (Annual)

This role is bonus eligible