Technology Support Specialist (Department of Technology Innovation)

Requirements

Chesapeake Public Schools

JOB DESCRIPTION

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

INFORMATION TECHNOLOGY SUPPORT SPECIALIST

Department: Department of Technology Innovation

Pay Grade: U114

FLSA Status: Non-Exempt

GENERAL PURPOSE

This position performs highly technical work in the area of preventive and corrective maintenance on computer equipment and associated peripherals. Additionally, the position is responsible for assisting Network Administrators with maintenance and troubleshooting of the Wide Area and Local Area Networks, Network Operating Systems, servers, and installation of network supporting hardware and IOS's. Work is performed under regular supervision.

ESSENTIAL JOB FUNCTIONS

• Assists in the installation, maintenance, and repair of computers, printers, and related equipment and systems.
• Assists in the installation and maintenance of computer operating systems, operating environments, Internet browsers, and other utility software that may be required.
• Provides assistance in the inspection, troubleshooting, assembly, installation, and testing of various types of computers and associated peripherals used by the school division.
• Installs surge suppressors and other related equipment needed for the proper operation of computers and servers.
• Assists in the performance of preventive and corrective maintenance.
• Cleans and checks computer units on a regular basis.
• Performs software and hardware installations on stand-alone computers.
• Installs and assists in the maintenance of all types and brands of computers and related equipment.
• Provides technical assistance to end users.
• Assists in the training of end users in the use of educational computer equipment.
• Assists in evaluating the integration of new operating systems, computers and peripherals.
• Assists with the evaluation of software and analyzes for proper operation with new operating systems.
• Assists with research, information gathering, and planning for technology implementation.
• Monitors technical publications, industry news, and updates to stay knowledgeable of emerging technology.
• Exercises independent judgment in planning, scheduling, organizing, controlling, and monitoring of daily workload.
• Coordinates daily work schedule with school level supervisor and Information Technology, as required.
• Assist in the storage, preparation, and disposal of surplus equipment.
• Maintains accurate inventory of all computer related equipment and software licenses for the building.
• Performs other related duties as required/assigned.

MINIMUM QUALIFICATIONS

• Associate's Degree in Computer Science or a related field.
• At least two years of full-time experience working with computer equipment and the Microsoft Office Suite.
• Ability to acquire A+ certification.
• Network+ certification preferred.
• Possession of an appropriate driver's license valid in the Commonwealth of Virginia.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of the operation, uses, and capabilities of computer equipment.
• Knowledge of methods and techniques used to maintain and repair computer equipment.
• Knowledge of Microsoft Operating systems (all levels).
• Knowledge of network protocol.
• Knowledge of local and wide area networks.
• Knowledge of network protocol, network support hardware, and IOS.
• Knowledge of software applications used throughout the division.
• Knowledge of antivirus software applications.
• Knowledge in data recovery techniques.
• Knowledge of telecommunications and Internet browsers and protocols (TCP/IP -Transmission Control Protocol and IPX/SPX -Internetwork Packet Exchange/Sequenced Packet Exchange).
• Knowledge of the hazards of the work and of necessary safety precautions.
• Knowledge of Linux operating systems.
• Ability to understand and carry out written and oral instructions.
• Ability to read and understand maintenance manuals and to work from sketches, drawings, and diagrams.
• Ability to establish and maintain effective working relationships with associates and vendors.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• The working environment is primarily inside; the worker is subject to inside and outside environmental conditions, hazards, and atmospheric conditions.
• This is medium work requiring the exertion of 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects;
• Work requires climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word, and conveying detailed or important instructions to others accurately, loudly, or quickly; hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications and/or to make fine distinctions in sound; visual acuity is required for depth perception, color perception, preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, use of measuring devices, assembly or fabrication of parts at or within arms length, operation of machines, operation of motor vehicles or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

Application Procedure:
Your application will remain active for one calendar year in which you apply. You may edit your profile by logging back into the online application system. Include any changes in address or telephone number.