Twin Rivers Membership Director

Job Description

Job Description

So many perks & benefits ~ Enjoy a flexible schedule ~ Work with great people ~ Make a difference in our community ~ Free YMCA membership ~ Locations across the metro – likely a Y near you ~ Tuition discounts ~ Flexible work attire ~ Training & development!

BENEFITS:

• Free family YMCA membership
• Significant YMCA program & childcare discounts
• Comprehensive health benefits including medical insurance where the Y covers a majority of the cost, dental, vision, life insurance and more.
• 100% employer-paid retirement contribution of 12% of earnings – no employee match or contribution required (after meeting eligibility requirements)
• Paid time off, sick time, emergency assistance, maternity & parental leave
• Flexible work attire – Y shirts provided & you choose your style, dress for your day
• Rain On Demand Pay – get paid quicker
• Tuition discounts, training & development, & opportunities to advance.
• Enjoy a flexible schedule, work with great people, & make a difference in our community!

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The Membership Director leads all aspects of member services for the branch, ensuring our cause and culture is instilled in our strategy and staff development.

ESSENTIAL FUNCTIONS:

1. Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
2. Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
3. Promotes program and membership enrollment in interactions with existing and potential members. Coordinates with Program Directors on program specifics and registration details.
4. Plans and executes established membership campaigns to maximize enrollments.
5. Develops and manages department budget to meet fiscal objectives.
6. Develops and meets membership goals and takes appropriate action to correct variances.
7. Ensures proper implementation of Welcome Center procedures and risk management guidelines. Reviews and updates desk procedures and communicates changes to staff.
8. Coordinates with the business office as necessary on financial transactions.
9. Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
10. Manage payroll related transactions and monitor for accuracy and completeness.
11. Assists in YMCA fund raising activities and special events.
12. Actively participates in branch, department and association staff meetings and/or related trainings.
13. Performs other duties as assigned.

YMCA COMPETENCIES (Team Leader):

Engaging Community

Communication & Influence

Developing Self & Others

Fiscal Management

QUALIFICATIONS:

• Bachelor's degree in related field or equivalent.
• At least 1-year supervisory experience in customer service &/or sales or equivalent.
• Demonstrated success in a customer service/relationship -building role.
• Demonstrated success leading member-focused or equivalent team.
• Demonstrated leadership, dependability & flexibility in work hours.
• Complete within 30 days of hire: YMCA cause & culture training; membership-specific training; BLS CPR; First Aid; Emergency Oxygen Administration (provided by YMCA).
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community and successful clearance of background check.
• Follow youth boundaries policies and abuse risk management training.
• Report suspicious behavior, policy violations, and adhere to mandated abuse reporting and responsibilities.
• Complete all required abuse prevention training prior to first shift.
• Screen, train, and enforce abuse prevention policies for staff.
• Promote a reporting culture, address violations, and maintain confidentiality.
• Ensure compliance with mandated reporting and communicate zero tolerance to all staff.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Office/recreational environment. Intermittent sitting, standing, walking are required.
• Sufficient strength, agility and mobility to perform essential functions and to supervise program.
• Hours will include evening and weekend work.
• Reliable transportation and travel among local branches will be required.

The YMCA of Greater Omaha is an Equal Opportunity Employer