Surgical Coordinator

Surgical CoordinatorPelvic Rehabilitation Medicine is a physician-led specialty health care organization whose core business is to provide evidence-based, individualized treatment services for those suffering with chronic pelvic pain. Approximately 15-25% of men and women suffer from pelvic discomfort. In the US chronic pelvic pain effects 28 million women and is projected to grow to 43.6 million by 2050 according to the NICHD. Currently, chronic pelvic pain accounts for 20% of gynecology visits. Pelvic Rehabilitation Medicine has positioned itself at the center of the pelvic pain ecosystem. We are nationally recognized experts dedicated to reducing the number of people suffering from this affliction.Pelvic Rehabilitation Medicine was formed in 2017 and is headquartered in West Palm Beach, FL. Since its inception PRM has experienced rapid growth and routinely attracts patients from across the US and internationally. Pelvic Rehabilitation Medicine's fast-paced success has garnered the attention of the investment community positioning it to expand into new markets. Current markets include NYC, New Jersey, Long Island, Washington DC, Miami, Birmingham, Dallas, Houston, Chicago, and Atlanta. Further expansion is planned for 2022.Job Responsibilities:Schedules outpatient medical procedures, for patients with appropriate provider and time/location slotRequests pre-operative clearances from PCPs officeSubmits booking/orders to outpatient Surgical CenterProvides patients with surgical paperwork such as consents, drop instructions, pre/post-operative instructions, and financial responsibilityProvides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed: takes appropriate action in responding to questions from patientsProvides patient education by reviewing patient pre-operative instructions and medications with the patient while maintaining patient confidentialityProvides great patient experience and delivers high level of serviceDevelops a bond with patients ensuring they feel welcomed, understood, and appreciated not only during consultation but day of surgery as wellAchieves company set key performance indicators and maintains surgical schedules for surgeonsNotifies patients of all scheduled appointmentsVerifies all insurance and obtains any authorizations neededPrepares all paperwork for physician for surgeryEnsures that all pertinent information for upcoming surgery, such as booking sheets, insurance information, prior authorizations, pre-op/medical clearance, is sent to the appropriate surgical facilityAnswers all telephone inquiries from patients and primary care physicians concerning surgery and/or related concerns.Business Development & Practice Growth:Supports the surgeon in building and maintaining referral relationships with OB/GYNs, PCPs, pain management specialists, physical therapists, and fertility clinicsCoordinates office visits and lunches for local officesTracks referral patterns and generates reports to help inform strategic outreachFollows up with prospective patients and referring providers to encourage continuity of care and promote surgical treatment optionsCollaborates with growth team and operations team to help implement local campaigns to increase surgical volumeActs as a liaison between the practice and local healthcare networks, building strong relationships to strengthen PRM's reputation and reach in the communityMonitors trends in patient inquiries, cancellations, and referral conversions to provide actionable insightsRequirementsRequired Qualifications:High School Diploma or Equivalent2-4 Years full-time surgery scheduling experienceWilling and able to follow directions and adhere to prioritiesMust have a can-do, will-do attitude.Superior knowledge of coding guidelines and reimbursement schemesMust have exceptional organizational and computer skillsConversational knowledge of medical terminology, acronyms, techniques.Excellent written and oral communicationSolid analytical skillsAbility to work independently and with a team.Preferred Qualifications:3 years eClinical Works RCM experience in patient account and denial management