Ambulatory Care Program Coordinator

Ambulatory Care Program Coordinator

Our patients are our number one priority! We're committed to giving children back their childhood!

Location: Dallas - Hospital

Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.

Duties/Responsibilities

• Coordinates the design, build, modification, and maintenance of provider scheduling templates in Epic system
• Ensures scheduling templates comply with organizational standards, provider contracts, clinic workflows, and Epic system best practices
• Manages template changes related to provider onboarding, departures, schedule adjustments, leave coverage, and clinical programs/initiatives
• Monitors template accuracy and proactively identifies gaps affecting access, utilization, or patient flow
• May assist with design, maintenance, and optimization of scheduling decision trees in Epic system
• Maintains, monitors, and adjusts space-allocation assignments for clinics in room scheduling system
• Provides administrative and department support to designated leader(s), including calendar management and prioritization of competing schedule demands
• May prepare meeting agendas, presentations, and support materials for designated leader(s)
• May support special projects, initiatives, and ad hoc requests as assigned by leadership
• May assist with maintenance and approval of payroll and PTO as assigned by leadership
• Abides by organizational and HIPAA guidelines and privacy practices
• Supports and promotes hospital and departmental performance improvement goals
• Ensures quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations
• Supports departmental initiatives and change efforts
• Practices financial and resource stewardship
• Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization's core values
• Maintains confidentiality and exercises discretion when handling sensitive information
• Additional duties as assigned

Required Skills/Abilities

• High school diploma or equivalent required
• Bachelor's degree preferred
• Minimum 2-years' experience in medical office or healthcare setting required
• Experience with Microsoft Office required
• Management of provider templates in Epic preferred
• Experience with scheduling decision trees in Epic preferred
• Strong written and verbal communication skills required
• Strong organizational and interpersonal skills required

Working Environment

• Working Conditions: Inside
• Working Position: Sitting, Standing, and Walking
• Physical Demands: Light
• Physical Requirements: Repetitive Movements, Lifting/Carrying, Pushing/Pulling, & Stooping/Kneeling/Bending
• Lifting or carrying 11 - 24 lbs.
• Sensory/Communicative activities essential to the performance of this position: Hearing, Seeing, and Speaking
• This position will be exposed to Inside Environments