Patient Care Coordinator

Patient Care Coordinator

Work will be performed on-site and in person at the Callier Center in Dallas — 1966 Inwood Rd, Dallas, TX 75235.

Looking for a rewarding career opportunity with great benefits? Look no further! Join our team! The Patient Care Coordinator is responsible for providing front office and patient care coordination support necessary for effective clinic operations and business functions within the medical facility. This role supports patient check-in and check-out, appointment scheduling, phone coverage, insurance verification and authorizations, referral coordination, and patient payment collection. Serving as a key liaison between patients, families, clinicians, and administrative teams, the Patient Care Coordinator ensures accurate patient information, well-managed clinician schedules, and timely communication to support a positive and efficient patient experience.

Minimum Education and Experience - Two years of college and three to five years related experience; competent computer skills; or an equivalent combination of relevant education and experience.

Essential Duties and Responsibilities Provide consistent coverage at the patient check-in and check-out window. Answer incoming phone calls promptly and respond to patient and family inquiries with professionalism and courtesy. Manage all patient check-in and check-out processes to ensure accurate and efficient patient flow. Collect, post, and reconcile patient co-pays and other payments at the time of service. Schedule patient appointments in the medical billing system and maintain accurate appointment calendars for all clinicians. Obtain, verify, and update patient demographic and insurance information in the scheduling software. Contact patients prior to scheduled appointments to obtain required referrals and documentation. Coordinate patient referrals as needed to support continuity of care. Verify insurance authorizations prior to scheduled appointments to ensure eligibility and coverage. Create and prepare patient charts for upcoming appointments. Contact patients and families when additional information or documents are required prior to visits. File patient charts and paperwork with Callier front desk staff in preparation for scheduled visits. Serve as a liaison between clinicians and patients and their families to facilitate clear communication. Create, update, and adjust clinician schedule templates as needed to support clinic operations. Balance daily patient collections and ensure accurate financial reconciliation. Assist with financial screening for patients requesting gift funding or financial assistance. Provide backup support to the Patient Account Specialist and Medical Schedulers as needed. Perform other duties as assigned to support clinic and departmental operations.

Physical Demands and Working Conditions

Additional Information - Work Notice: Work will be performed on-site and in person at the Callier Center in Dallas — 1966 Inwood Rd, Dallas, TX 75235. What We Can Offer UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package that is effective as of your hire date includes: Competitive Salary Tuition Benefits BCBS PPO Medical Insurance Options – including 100% paid employee medical coverage for full-time employees AD&D Insurance Dental & Vision Plan Options Long and short-term disability TSR Retirement Plan Fertility Benefits Paid time off All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program. Visit for more information.