Service Manager

Job Title: Service Manager Description Worth & Company was founded in 1983, and our guiding principle of “standing together strong as an extraordinary team” has established us as one of the most esteemed full service mechanical contractors in the Mid‑Atlantic region. We are the preferred contractor for industrial construction across nine states. With a workforce of over 600 employees, cutting‑edge technology, excellent safety record, positive company culture, and valuable resources, we provide significant advantages to our customers. Our expertise encompasses mechanical (HVAC/Plumbing) construction, design/build projects, design assistance, industrial construction, and maintenance service/repairs. Our state‑of‑the‑art prefabrication facilities total nearly 170,000 square feet and enable us to offer innovative solutions for any project, ranging from sheet metal fabrication to complete modular systems. We have offices located in Bucks County, PA, and New Castle, DE. We are thrilled to provide competitive salaries, a paid HSA plan, company events, Employee Stock Ownership Program, and a matching 401k. Diversity and inclusion are integral to our company culture. A Service Manager is responsible for overseeing daily service operations, ensuring projects are completed efficiently, on time, and in alignment with company standards. The role includes managing field technicians, coordinating schedules, and maintaining strong relationships with clients to support high‑quality service delivery. Responsibilities also involve monitoring performance, enforcing safety practices, and driving continuous improvement in service processes and customer satisfaction. Responsibilities Monitor daily operations of the unit Act as intermediary between customers and technicians by speaking with customers to understand the work required and with technicians to explain the work and dispatch them to the job site Visit technicians at job sites to see how things are going Check with customers to assure they are satisfied with the work Review service ticket and get it ready for billing Resolve billing and other issues Diagnose, troubleshoot and mentor your team in various commercial & industrial HVAC equipment Manage routine maintenance on various commercial & industrial HVAC equipment Order job materials Coordinate with the administrative staff for daily activities Perform special or complicated service activities, including periodic on‑call duties, as required Requirements 8-10 years of commercial HVAC service & repair experience Ability to travel to various sites across Bucks County Must pass pre‑employment background check and drug screen Team player with a jump‑in‑the‑ditch mentality Strong attention to detail with a commitment to doing things right the first time Benefits Health Dental, and Vision Insurance Employer Paid Short‑ and Long‑Term Disability Employer Paid Life Insurance Policy up to $50,000 Employee Stock Ownership Program 401(k) Matching Program Referral Bonus Program Paid Time Off & Holidays Equal Opportunity Employer: We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. #J-18808-Ljbffr